یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Customer Service Representative / Activation Engineer

SDS IT

درخواست بھیجیں

This job posting is for the night shift only.

Taking appointments and follow up coordination with clients over the phone, emails and zoom meetings.
Explain and assist the clients in the activation process and guiding them through activation process.
Prioritize and manage several open issues at one time.
Properly escalate unresolved issues to appropriate internal teams.
Logging and keeping records of client’s information on CRM.
Effectively manage high traffic incoming calls and customer service inquiries.
Identify customer needs to ensure timely response and customer satisfaction.
Provide accurate, valid and complete information by using pertinent tools and methods.
Effectively handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Maintain records of customer interactions, process customer accounts, and file documents
Effectively follow communication procedures, guidelines, and policies, as defined by the management
Strong English communication skills are must!
Phone contact handling skills, and active listening.
Experience with customer facing roles in the past and/or working with American based companies would be another positive.