یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Data Analyst

SDS IT

درخواست بھیجیں

JOB RESPONSIBILITIES

Demonstrating the significance of their work in the context of local, national, and global trends that impact both their organization and industry
Mining data from primary and secondary sources, then reorganizing said data in a format that can be easily read by either human or machine.
Using statistical tools to interpret data sets, paying particular attention to trends and patterns that could be valuable for diagnostic and predictive analytics efforts.
Preparing reports for executive leadership that effectively communicate trends, patterns, and predictions using relevant data.
Work across support organization to standardize the definitions, and create shared access for the following areas: Performance reporting needs for Tier 1, Tier 2 & 3, Enablement reporting needs for Quality & Training, Automation & Deflection reporting needs for Technology & Help Center, WFM scheduling, forecasting, real time management.
Work with Tier 2 & Tier 3 - Product performance reporting needs.

QUALIFICATION CRITERIA

3+ years’ experience working in analytics in a global support organization
3+ years’ experience collecting requirements & developing a reporting framework from the bottom up
Knowledge of best practices for contact center reporting
Prior experience with building central reporting based off Salesforce, Geneses and other contact center software
3+ years’ experience supporting ongoing business needs while maintaining long- term projects

JOB DESCTIPTION

Strong understanding of statistical techniques such as correlation and regression.
Deep knowledge and/or quick uptake in working with relational databases, database structures and data analysis.
Thorough analytical (qualitative and quantitative) skills; ability to present analysis including trends and opportunities to clients and the business in writing and verbally.
Ability to translate research into insights, informing projects with measurable impact on business, services and customer experience.