An exciting opportunity has arisen for an experienced Call Center Manager. The ideal candidate will have excellent communication skills and will have experience of working in a call center.

Would you like to work for a next generation global company with its headquarters in LONDON?

Roles and Responsibilities:

  • Hiring, training, coaching, and leading call center representatives as they provide support for customers.
  • Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
  • Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.
  • Assisting other management team members in identifying trends and establishing call center goals.
  • Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
  • Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
  • Authorizing replacements or refunds.
  • Taking on other tasks or projects to support employees, other managers, and call center operations.

You must have the following:

  • Excellent verbal and written communication skills
  • The ability to maintain calm under pressure
  • A thorough knowledge of the product or service the company they work for is offering
  • Efficiency and organizational skills
  • Administrative skills
  • Computer literacy in order to type up reports, results and details of customer interaction
  • Experience of working in a call center
  • Be Extremely Enthusiastic, Motivated and Passionate
  • Strong team player with ability to lead
  • Excellent Problem Solvers with CAN DO Attitude
  • Should have evidence of working in sales environment
  • Ability to work Under Pressure
  • Be Flexible and be Committed
  • Excellent Organizational & Communication skills

Job Details:

Job Shift: Second Shift (Afternoon)

Job Location: Islamabad, Pakistan

Salary: 80,000 PKR - 120,000 PKR

Gender: No Preference

Age: 25 - 45 Years

Minimum Education: Bachelors

Minimum Experience: 3-4 Years

Career Level: Experienced Professional

نوکری کی تفصیلات

کل عہدے:
2 آسامیاں
نوکری کی شفٹ:
دوپہر
نوکری کی قسم:
نوکری کا مقام:
جنس:
کوئی ترجیح نہیں
کم از کم تعلیم:
بیچلرز
کیریئر کی سطح:
تجربہ کار پیشہ ور
کم از کم تجربہ:
5 سال
اس سے پہلے درخواست دیجیۓ:
جون ۱۸, ۲۰۲۱
تاریخِ اِشاعت:
مئی ۱۸, ۲۰۲۱

Selteq Ltd

انفارمیشن ٹیکنالوجی · 11-50 ملازمین - اسلام آباد

ppSelteq Ltd/p/p

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