جنوری ۲۱, ۲۰۲۰ شائع ہوئی 17 نے دیکھا
- Oversight and technical analysis of incoming service requests via ticket or via call.
- Allocation of technical resources at the Support Desk (including the utilization of his own technical expertise) according to the abilities of the engineer and the technical needs reported end user.
- Work to understand the engineering needs of the organization as a whole and properly allocating resources (people and devices etc) within this context.
- To engage with the end user and insure that the end users’ technical query/need has been resolved to their satisfaction in a swift manner.
- Engage team on the basis as determined by skill set and overall alignment with a given task as determined by himself/herself.
- Other duties as assigned by senior management.
- Can Handle Live chat queries.
- Can work in rotational shifts.
- Must have Windows and Linux based system knowledge.
- Understanding of WHM/cPanel, Plesk, DirectAdmin Control Panels.
- Understanding of commonly used Web Servers, Database Servers, FTP Servers and Mail Server.
- Web Servers: Apache, Nginx, thttpd, lighthttpd, LiteSpeed Web Server
- Database Servers: MySQL, Postgres SQL
- FTP Servers: vsFTPd, ProFTPD, Pure-FTPD
- Mail Servers: Exim, Sendmail, Qmail, Postfix
- Understanding of Web Servers with different modules.
- Web Server Modules: PHP, Perl, SSL
- Understanding of System Security
مہارتیں
نوکری کی تفصیلات
Server4Sale
Server4sale was found with the goal to offer services as a dedicated server provider from the vast experience and expertise gained in this field. With the passage of time, we have gained experience in broad range of areas, broadening our services spectrum from dedicated hosting to DDoS protection, from web designing to audio/video streaming. With our knowledge of servers, web hosting, customer support, along with our in-depth market research and analysis we firmly believe that we can provide an excelled service suited to our clients needs. Server4Sale is known for delivering innovative, cost effective and timely solutions that drive the growth of small and medium-sized businesses worldwide. Driven by high quality professionals and managed by matured processes, we help forward-thinking companies achieve and surpass their business goals with web solutions that boost their business on the Internet. As dependence on the internet is increasing, our clients are expecting more from us. Server4Sale is a web solutions company - progressive and fast paced - matched to the demands of today. We firmly believe in putting our clients first and putting them in charge. In other words, our client tells us what is needed and we address that requirement and offer a range of solutions ready to be implemented. Our most prominent service is sound customer service and 24 hour support as we believe that is a key and fundamental pillar of our company.
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