یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Quality Control Agent / Live Chat

SHJ International

درخواست بھیجیں

Responsibilities:

Monitor and evaluate live chat interactions to ensure quality and accuracy according to company standards.
Provide feedback to live chat agents on their performance, identifying areas for improvement and providing coaching and training as needed.
Conduct training and orientations for new live chat agents to ensure they are equipped with the necessary skills and knowledge to deliver high-quality customer service.
Collaborate with team leaders and supervisors to identify trends, patterns, and areas of improvement in live chat interactions and processes.
Conduct regular audits to ensure adherence to company policies and procedures, including data accuracy, language proficiency, and compliance with customer service protocols.
Collaborate with other teams, such as customer service, operations, and IT, to identify and address issues or gaps in the live chat process.
Provide recommendations for process improvements and contribute to the development of standard operating procedures for live chat interactions.
Stay up-to-date with company products, services, and policies to ensure accurate and timely responses to customer inquiries.
Maintain accurate records of quality evaluations, feedback, and training sessions.

Requirements:

Proven experience in live chat customer support, with a solid understanding of live chat etiquette and protocols.
Excellent comprehension skills and proficient English language skills, both written and verbal.
Fast typing speed with high accuracy.
Ability to provide effective training and orientations to new team members.
Prior experience in quality assurance or quality control is preferred.
Strong communication and interpersonal skills, with the ability to provide feedback and conduct training effectively.
Ability to work in a fast-paced environment and adapt to changing priorities.
Detail-oriented with the ability to analyse data and identify trends and patterns.
Ability to work independently and collaboratively as part of a team.
Flexibility to work rotating shifts, including weekends and holidays.