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Customer Support Executives

Skillgains

مئی ۱۷, ۲۰۱۸ شائع ہوئی 11 نے دیکھا

PKR. 20,000 - 25,000/Month

Skill Gains (Private) Limited is a leading e-learning company. The Customer Support Executive is required to manage the customer contacts, communications online & offline for the company.

You will act as a liaison, provide product information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:

· Manage large amounts of incoming calls

· Entertain customer queries by writing replies on emails and social media

· Identify and assess customers’ needs to achieve satisfaction

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

· Keep records of customer interactions, process customer accounts and file documents

· Follow communication procedures, guidelines and policies

· Take the extra mile to engage customers

Experience:

· Proven customer support experience or experience as a client service representative