فروری ۱۲, ۲۰۱۸ شائع ہوئی 3 نے دیکھا
Skyscrapers Pvt. Ltd is looking for an Executive Trainer with Minimum 3 years of experience.
Job Description
The job responsibilities for this role shall be:
1. Coaching
· Provides coaching and assistance to Executives, to help handle escalated calls
· Enables team members to deliver exceptional customer experiences through targeting, coaching, support and development.
· Communicates any process change to Team Members, providing coaching and training as required
· Analyses and measures performance targets, trends and provides coaching as required
2. Communication and Feedback
· Participates in scheduled team briefs
· Ensures feedback is given to Supervisors with regard to their team member’s performance
· Ensures all relevant business communications are cascaded in a simple and timely manner
3. Reporting , Administration and Analysis
· Develops coaching plans aligned to business needs
· Analyses performance trends at a site level in order to perform root cause analyses and determine trends, challenges and improvement opportunities
· Compiles and send out reports
· Provides feedback to operational management on performance trends and makes recommendations for change / improvement
· Gathers and shares best practice
4. Customer Experience
· Leads by example in driving the culture of customer centricity
· Ensures continuous improvement to customer experiences by investigating and addressing root causes
· Celebrating and sharing examples of exceptional customer experiences
· Ensures all oral and written communication, including email, consistently demonstrates a professional and friendly tone, maintaining faultless grammar and spelling standards
· Uses initiative to find suitable solutions that benefit the customer and the business
نوکری کی تفصیلات
Skyscrapers
Skyscrapers Pvt Ltd: Writing4money
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