• The DevOps Engineer is responsible for providing frontline technical support and troubleshooting customer-reported issues.
  • The ideal candidate is proactive, self-motivated, autonomous, who takes pride of ownership in their work product.
  • We are looking for someone who is highly energetic, entrepreneurial, technical, with the ability to think quickly in a customer-success-oriented environment.

Essential Job Functions:

  • Monitor for incoming tickets and respond appropriately as soon as possible ensuring that appropriate SLAs are met
  • Providing first response and Requesting log files or diagnostics
  • Handling tickets with simple requests/questions to resolution
  • Finding/assigning an owner for all other tickets
  • Ensure that issues are resolved quickly while achieving the highest level of customer satisfaction
  • Advocate for the customer. Build positive business relationships with customers in order to understand and assess their needs and objectives
  • Foster proactive assistance through Technical/Strategic Support, and Services as appropriate
  • Reproduce customer issues and log tickets as necessary

Technical Requirements:

  • 3 years of Technical Support experience
  • 0-2 years of experience in Linux Administration
  • Proficiency in Linux Programming
  • Software development or scripting experience in PHP/Java/Python/Ruby
  • Experience with DevOps tools would be an additional advantage
  • Knowledge of working on AWS or Azure

نوکری کی تفصیلات

شعبہِ افعال:
کل عہدے:
1 اشاعت
نوکری کی شفٹ:
پہلا پہر
نوکری کی قسم:
نوکری کا مقام:
جنس:
کوئی ترجیح نہیں
کم از کم تعلیم:
ماسٹرز
کیریئر کی سطح:
تجربہ کار پیشہ ور
تجربہ:
2 سال - 2 سال
اس سے پہلے درخواست دیجیۓ:
جون ۱۸, ۲۰۲۲
تاریخِ اِشاعت:
مئی ۱۷, ۲۰۲۲

Smart Placement Pvt Ltd

بھرتی / روزگار کے ادارے · 101-200 ملازمین - اسلام آباد

Smart Placement established Search Recruitment firm, dealing with Technology, Engineering, call center, Health Care, Construction and many others.

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اپنے بارے میں ہماری پیشہ ورانہ رائے اور تقابلی جائزہ حاصل کیجیۓ
اپنی سی وی کو موءثر بنانے کیلئے ہماری ماہرانہ مشاورتی ٹیم سے رابطہ کریں
روزی پریمیئم کو آزمائیں

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