یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Customer Success Executive

Soloinsight Inc USA was founded on the driving principles of automation and security, to improve operational efficiencies. Since its incorporation in 2013, it has grown into a leading platform adopted by a wide variety of companies from mid-size, growth-oriented firms to Fortune 100.

What we do!

We are a Software company, our SaaS product CloudGate is a modular Physical Identity and Access Management platform designed to manage physical and logical identities and credentials. CloudGate unites global identities from disparate Physical and logical access control systems.

About the Position!

We are seeking a Customer Success Executive to join our Customer Success Team in our Lahore Office.

The Customer Success Executive will be a part of the team that develops state-of-the-art solutions to complex problems. As a CSE you will ensure that customers are optimized and are scaling effortlessly through impactful engagements.

What will you do?

Job Role and Duties:

Deliver a smooth end to end onboarding process by working with sales and product teams.

Build and nurture strong Customer executive relationships to develop a holistic and deep view of the immediate needs and current programs

Help the Customer accelerate through the customer lifecycle to realize the expected outcomes

Provide customer insights based on solid understanding of the best methodologies for architecture, implementation, adoption & migrations

Leads customer success motion from onboarding to business value realization (optimize)

Post-sales orchestration of all company wide and Partner resources (People and assets like, webinars, workshops, etc.) to provide a unified path to Customer Success

Organizing and conducting training for clients on the platform

Client support queries including, address, input, result and usage queries

Ability to manage several customers at different milestones in their lifecycle with Soloinsight.

Appetite for teamwork and the ability to work within different internal groups to enhance our customer’s experience.

What are we looking for?

Qualifications and Skills:

3+ years of relevant experience managing a portfolio of customers and impacting churn/contraction

Bachelor's Degree in Engineering, or Computer science

Minimum 2 years of experience working with technical products (hardware and or software)

Good understanding of support process and infrastructure

Excellent communication, interpersonal skills, and eloquent writing skills

Empathy and a unique ability to understand customer needs

Enthusiastic about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy ideal

Knowledge of common Customer Experience solutions (including but not limited to PIAM, QA, etc)

Ability to multitask without getting frazzled

About Schedule!

Working Hours and Schedule:

40 plus hours per week - Must be willing to work overlapping hours as needed

5 days a week (Rotating)

What do we offer?

Exciting Benefits:

Market-leading Salary and Allowances

Ample Growth Opportunity

Medical Insurance Coverage – Self & Dependents

Parents Medical Coverage

Disability insurance

Life Insurance

Outdoor Medical Allowance

Provident Fund and EOBI

Performance-based bonuses

Annual Performance Reviews

Home Internet Subsidy

Conveyance Allowance

Company Subsidized Vehicle Financing Plans

Company Provided Dinner

Professional Development Budget

Recreational area for in-house games

In-house Gym

Friendly work environment

Training opportunities

Friendly work environment

Company Sponsored Recreational Tours

Earned Annual Leaves

Leave Encashment

مہارتیں

Active Listening Stock Management Computer/Technical Literacy Revenue Analysis Transaction Record Management Record Keeping Effective Communication Analytical

نوکری کی تفصیلات

صنعت:

انفارمیشن ٹیکنالوجی

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

6 آسامیاں

نوکری کی شفٹ:

گردشی

نوکری کی قسم:

مستقل

محکمہ:

Customer Support

نوکری کا مقام:

لاہور, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

انٹرمیڈیٹ / اے لیول

کیریئر کی سطح:

تجربہ کار پیشہ ور

کم از کم تجربہ:

2 سال

اس سے پہلے درخواست دیجیۓ:

مئی ۲۸, ۲۰۲۱

تاریخِ اِشاعت:

اپریل ۲۹, ۲۰۲۱

Soloinsight Pvt. Ltd.

انفارمیشن ٹیکنالوجی · 101-200 ملازمین - لاہور

پیروی کریں

Soloinsight Pvt Ltd is a subsidiary of SoloInsight Inc, USA, provides technology solutions using an identification platform of integrated software and sensors to help customers manage critical resources – security, personnel, assets, and visitors – while maintaining compliance. Through 10 years of engagement with our customers, we have crafted accurate, swift, and elegant recognition solutions