یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Customer Support Executive

Soloinsight Pvt. Ltd. (a subsidiary of Soloinsight Inc.) is looking for energetic, self-motivated and problem-solver individual, who must be a strong team player with the ability to manage multiple critical issues concurrently, while remaining focused on the business impact and production support. This is a fast-paced environment, and the individual must possess a willingness to adapt, overcome, and succeed in a constantly changing business and technical requirement.

Responsibilities include:

Prioritize incidents and complaints to ensure all SLAs are met
Follow-up on open cases, big tickets, and record all call completion information received from the Customer Success Team Lead or Technical Support Specialist Level II
Research and identify solutions for software and hardware related issues
Diagnose and trouble shoot technical issues
Ask customer targeted questions to quickly understand the root cause of the problem
Communicate with clients through phone, email or chat, until the issue is resolved
Properly escalate unresolved issues to relevant departments
Provide prompt and accurate feedback to customers
Refer to knowledge base or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow-up with clients to ensure their systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Prepare and manage the schedule for all planned maintenance/updates for the clients
Share daily performance report with the team lead

Required Skills:

A candidate must have Technical Aptitude
Ability to communicate technical concepts to non-technical users
Ability to organize and prioritize work in a dynamic and complex environment to meet deadlines and daily requirements
An individual having the ability to read, write, and speak English fluency with good American or Neutral accent ONLY
Exceptional engagement and communication skill
Attention to detail and ability to participate in overall customer relationship management activities
Process driven, analytical thinker and possess a high degree of initiative and ownership

Specific Task:

Customer Support

نوکری کی تفصیلات

صنعت:

انفارمیشن ٹیکنالوجی

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

1 اشاعت

نوکری کی شفٹ:

پہلا پہر

نوکری کی قسم:

مستقل

محکمہ:

Customer Support

نوکری کا مقام:

New Garden Town, لاہور, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

کیریئر کی سطح:

تجربہ کار پیشہ ور

کم از کم تجربہ:

2 سال

اس سے پہلے درخواست دیجیۓ:

اگست ۳۱, ۲۰۱۹

تاریخِ اِشاعت:

جولائی ۳۰, ۲۰۱۹

Soloinsight Pvt. Ltd.

انفارمیشن ٹیکنالوجی · 101-200 ملازمین - لاہور

پیروی کریں

Soloinsight Pvt Ltd is a subsidiary of SoloInsight Inc, USA, provides technology solutions using an identification platform of integrated software and sensors to help customers manage critical resources – security, personnel, assets, and visitors – while maintaining compliance. Through 10 years of engagement with our customers, we have crafted accurate, swift, and elegant recognition solutions