Associate, Client Services

S&P Global Market Intelligence

The Role: Associate, Client Support - Multiple Industries

The Team: As a member of the Client Services team, you will serve as an expert for the Capital IQ Pro Platform. You will be responsible for providing client support on our business intelligence tool by holding diagnostic conversations & driving product usage and revenue. Working on a team is essential in this role. Additionally, Client Services interacts with many internal teams, including Sales, Content, Product, News, and Technical Support. Members of the team get to learn in-depth industry knowledge and develop technical skills.

The Impact: Any new hire will first go through the generalist training and support questions that are not specific to any industry (e.g. companies, transactions, peer comps) for 3 to 6 months in the beginning. After that they will get trained up on different industries one after the other - Technology, Media & Telecommunication (TMT), Real Estate, Energy and Metals & Mining .

What’s in it for you:

• Build a career with a global company

• Assist market leaders and decision-makers across the Financial Services industry

• Grow and improve your skills by supporting enterprise level products and new technologies

• Expand your knowledge base by developing expertise on multiple industries

• Develop training skills by mentoring new associates and training clients on the Market Intelligence platform.

• Based on planned growth & initiatives, you can emerge to the next role or learn crucial skills to aid you in new career paths within the S&P Global Commercial organization.

Responsibilities:

As a senior member of our team, you are expected to make an impact right from the beginning.

• Provide exceptional customer service to clients, distributors and internal SPGMI staff via phone, email, and web chats in the areas of industry, content, and product consulting

• Support a client base of firms across the Investment Banking, Private Equity, Investment Management, Financial Corporate, and Non-Financial Corporate segments

• Positively impact client perception of the Market Intelligence division while handling approximately 100 client interactions each month

• Assist with training and mentoring new hires as a senior associate by demonstrating expertise in best practices and product knowledge

• Conduct product demos or webcasts for clients

• Build out our Knowledge Base for internal stakeholders and clients

What We’re Looking For:

Basic Qualifications:

• Excellent Communication skills

• Willing to learn multiple industries

• Open to working in different shifts: This is initially a day shift position. However, you may be required to work in the night & evening shift as well as participate in a weekend rotation lasting for a few months.

Preferred Qualifications:

• A Bachelors degree in Finance, Accounting, Economics, and/or related field.

• Strong leadership and teamwork skills

• Strong communication and customer service skills to effectively resolve client concerns and promote SPGMI product usage

• An ability to resolve problems, manage time, and organize well are essential required skills

• Strong financial knowledge or knowledge of the global economy

Grade/Level (relevant for internal applicants only): 7

The Location: Islamabad, Pakistan

About Company Statement:

S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.