یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Associate, Client Support (Panjiva)

S&P Global Market Intelligence

اسلام آباد ، پاکستان

درخواست بھیجیں

فروری ۱۳, ۲۰۲۳ شائع ہوئی 239 نے دیکھا

The Role: Associate, Client Services (Panjiva)

Grade: (relevant for internal applicants only) 07

The Location: PH

The Team: The Client Operations team is responsible for providing client support on our business intelligence tool by holding investigative conversations & driving product usage and revenue. Being present in the USA, Argentina, Philippines & Pakistan makes it a truly global team. Members of the team get to learn in-depth industry knowledge, produce research and develop technical skills. In addition, members get to learn Capital IQ Pro platform, produce webcast presentations and develop technical skills, such as Excel, SQL. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Content & Industry Research etc). 

The Impact: Along with providing the best product in the market, we provide exceptional client support for it. Associates have a direct impact to the quality of the support provided, hence directly affecting the client's perspective of the company as a whole. Since the Associates are also in direct contact with clients, they also have the opportunity to relay feedback to the organization and understand the needs of the clients which is valuable to the ongoing development of the product.

What’s in it for you: 

Learn to be expert in Panjiva and Capital IQ Pro products
Improve social skills while interacting with C-level industry leaders 
Develop comprehensive industry knowledge 
Learn technical expertise like User Acceptance Testing (UAT).

Be part of a company that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward extraordinary performance with growth opportunities. 
Based on planned growth & initiatives, you can emerge to the next role i.e Senior Associate and more to act as a resource for the team, particularly mentoring your teammates in offices across the globe. 
Learn to be expert in Panjiva and Capital IQ Pro products

Responsibilities:

Providing the highest level of data, functionality and product support to S&P Global clients researching/analyzing appropriately and using all available resources.
Answering in bound phone calls, emails, chats from external clients
Effective Workflow Management including:
Logging and tracking information in the appropriate systems in an accurate and timely manner
Advanced cases are passed to other departments following procedures
Chip in to operational efficiency by applying the Lean principles to the day to day job
Use Diagnostic Techniques to go beyond client wants and delve into the why
Record and deliver persona/workflow based client trainings with adequate support and oversight.
Participates in user acceptance testing efforts within area of focus to ensure that products meet the highest standard for client experience.
Document different client queries for product associates in order to build a central repository of information which can be accessed by internal partners on how to best use the product.

What We’re Looking For:

Basic Qualifications:

Overall successful candidates are bright, fast learners with a strong interest in learning about financial markets within the Supply chain sector. We’re also looking for individuals with:

Exceptional communication and interpersonal skills
Minimum of a bachelor’s degree, preferably in Supply chain, Economics, Finance and/or relevant work experience
We are leaning towards hiring Fresh graduates or people with 1-2 years of experience
Working knowledge of Microsoft Excel
Desire and flexibility to learn and grow in an ever-changing environment

Must have excellent oral and written English communication skills.
Must be willing to work on a Night Shift.

Preferred Qualifications:

0-2 years working experience.
Customer service working experience
Knowledgeable in finance, Metals & Mining industry or the global economy

S&P Global Market Intelligence

At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.

S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit .

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:  and your request will be forwarded to the appropriate person. 

US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law.

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20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)