Associate, DMS Technical Support

Job Grade: 7

The Location: Islamabad, Pakistan

The Team:

S&P Global Market Intelligence is seeking an Associate, DMS Technical Support to join the Data Management Solutions Technical  Support team in Islamabad. The team partners with Datafeed Application Specialists (DAS) and Sales Teams to provide technical assistance to clients in deployment and troubleshooting the “Data Management Solutions (DMS)” and assessing the technical environment dynamics within client sites that may impact product performance.

The Impact: 

You will be able to contribute to the team and company in a meaningful way. Your position as an Associate is critical as it is the link between the end-user and our DMS products. Combining an expertise in our products with a deep understanding of who our clients are and how they use our tools, the Associate, DMS Technical Support is a consultant providing best and most efficient way for our clients to achieve quality results.  

What’s in it for you:

• Gets a great opportunity to talk to external clients and internal stakeholders across globe.
• Liaise with different product teams, development teams, and Platform managers to analyze and help resolve product delivery related issues.
• You will work with a global Data Feed application Specialists and Sales team responsible for enterprise products like API and Xpressfeed.
• This is the place to hone your existing database and leadership skills while having the chance to become exposed to fresh and divergent technologies (e.g. .Net, Java, Web Service APIs, SOAP, XML, JSON, HTTP, PHP, SQL Server Analysis Services, Oracle, and PostgreSQL).
• As a critical member of the team, you will have the opportunity to collaborate with a global stakeholders and improvise the client experience.

Responsibilities:

• Be a Product specialist for the DMS and provide in-depth technical assistance to clients.
• Assist in deployment and troubleshooting on-the-go.
• Gain in-depth knowledge of products from a content and delivery standpoint, and assist with pre and post Sales’ opportunities.
• Bring new ideas for innovation and automation excellence into the support process and build projects that will help replicate and resolve client issues.
• Work on creating complex SQL queries (MS SQL, ORACLE, PostgreSQL, MySQL etc.,) to use our data and assist client with query tuning and performance improvements.
• Research and gain knowledge on the rapidly evolving product offerings.
• Assess the technical environment dynamics within the client sites that may impact product performance
• Involve in testing/user-acceptance tests of
• New implementations
• Maintain the local infrastructure which comprises of Database Servers (Oracle. MS SQL Server, PostgreSQL and MySQL) and Virtual Machines.

What we’re looking for:

Basic Qualifications:

• Graduate in Computer Science with 0 to 1 year of experience
• The candidate should have strong basics in all aspects of Computer Science such as Development, Database concepts, networking.
• Solid communication skills (English verbal & written)
• Good knowledge in .Net/C#/Java
• Knowledge on Web Protocols (HTTP, HTTPS, FTP, SFTP, FTPS, etc.) & features/commands
• HTTP Messages (Headers, Body, Response Codes, Commands, Arguments, etc.)
• Network & Security Protocols (Web Sockets, TCPIP, SSL, TLS, etc.)
• Proxy Protocols (SOCKS4, SOCKS5, HTTP, Custom, etc.) &
• Web Transport Schemes (SOAP, XML, JSON, etc.)
• Exposure to WINDOWS, UNIX or LINUX environments.
• Knowledge on DBMS concepts.
• Knowledge on cloud technologies like AWS, Snowflake, etc.,
• Quick learner and ability to grasp new technologies.
• Demonstrate troubleshooting, follow-through and problem solving skills, resourcefulness, attention to detail, and strong communication skills.
• Ability to keep pace with rapid changes in products.
• Willing to work in any 5 day shifts and longer night shifts.

Preferred Qualifications:

• Graduate in Computer Science and CommerceFinance is preferred
• Prior experience in client support teams

At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research, and news into tools that help track performance, generate alpha, identify investment ideas, understand industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.
 

Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies, and governments to make decisions with confidence. For more information, visit: .
 

S&P Global is an equal opportunity employer committed to making all employment decisions on the basis of merit, capability and equality of opportunity and without regard to race/ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status or any other basis prohibited by federal, state or local law or any other characteristic that has no bearing on a person’s ability to perform his or her job.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

If you need an accommodation during the application process due to a disability, please send an email to:  and your request will be forwarded to the appropriate person.  
 
US Candidates Only:  The EEO is the Law Poster describes discrimination protections under federal law. 

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