Order Management Associate

S&P Global Corporate

The Role: As Associate, Platts Order Administration, you are responsible for processing new customer contracts/subscriptions, renewal contracts/subscriptions and revisions on existing contracts/subscriptions for proper terms, contract pricing, invoicing and correct sales policies. Process all customer contact revisions as requested by Sales and Finance, assist to trouble shoot all internal/external customer queries on invoices and quarterly reporting. You’re also responsible for the collection of all accounts receivable. They are to carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service.

The Location: PK - ISLAMABAD 101 W AL KHAIR PLAZA

The Team: You will be part of a diverse team in Manila for S&P Platts Philippines.

The Impact: You will have direct involvement in ensuring the quality and accuracy of order entry, invoicing, collections and overall end-to-end Order-To-Cash process for S&P Platts

Responsibilities:

• Responsible for processing Quotes submitted by the Commercial organization and ensure they follow our business partner (Platts) operational guidelines
• This candidate will complete an accurate and thorough review of Standard and Large Quotes daily in our CRM System “SalesForce” to provide a clean invoice to the client for prompt payment
• Gain full understanding of core billing system Zuora, Oracle R12 as it relates to billing, product and credit memo application
• Manage TAX requirements in Vertex for accurate exemption and  application
• Performs data entry in Ungerboeck for conference attendees and email delivery of invoice to client
• Intermediate knowledge of Credit Memo application is beneficial for the candidate to quickly adapt across the department
• You hold accountability in high regard and successfully manage your time to meet daily goals (Time Management)
• Meet the mid-year and annual goals set forth to you by Order Management leadership
• Notify management of trends within OM Review that have a negative impact to SLA or to our subscribers (Document and provide prompt/actionable resolution)
• Become the Subject Matter Expert in our operational policies, provide consultation for our colleagues and troubleshoot as needed to ensure accurate submission of quotes
• Report all system defects across SalesForce, Zuora, Oracle r12 & Vertex
• This candidate will fulfill all audit requirements set forth by management
• OM is responsible for submitting quotes across our internal departments to complete invoicing (booking) but are also responsible for sending quotes back to the processor for correction
• This candidate needs to have the flexibility to adapt to changes within our roles and also complete adhoc requests from management to ensure the success of our individual and departmental goals

​What We’re Looking For:

• Intermediate level of computer skills and proficiency in MS Office software. 
• Continual education through on the job training, professional journals, literature, and attendance at appropriate seminars and conferences.
• Demonstrate aptitude for problem-solving and critical thinking. 
• Demonstrate initiative. 
• Organizational effectiveness skills. 
• Good written and oral communication skills. 
• Ability to communicate well verbally & in writing
• The incumbent should have the ability to prioritize and manage multiple tasks simultaneously and remain cognizant of deadlines and schedules. 
• Must be thorough, detail-oriented, organized & able to perform with a high level of accuracy
• Ability to work in a fast-paced and changeable environment
• Ability to quickly master new technologies. 
• Ability to communicate effectively with all levels of management

Qualifications:

• Bachelor’s Degree or equivalent education and experience.
• 1 – 2 years of related work experience or related degree.
• Order Management / Billing experience or working in fast paced environment with Sales Organization
• Strong English speaking skills required (orally and in writing)
• Work overtime as needed during the month end close.
• Flexible schedule to meet important deadlines.
• Occasional work on Manila Holidays may be required
• Must be willing to work in our Islamabad Office
• Amenable for Night/Midshift work time.

About S&P Global

At S&P Global, we provide the insights; you make better informed trading and business decisions with conviction. We’re the leading independent provider of information and benchmark prices for the commodities and energy markets. Customers in over 150 countries look to our expertise in news, pricing and analytics to deliver greater transparency and efficiency to markets.

S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race/ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or other legally protected categories, subject to applicable law.