Senior Associate, FIG Client Operations

The Role: Senior Associate, FIG Client Services

Grade: (relevant for internal applicants only) 08

Location: Islamabad, PK

Role Overview

You will be part of a diverse global team responsible for providing client support on our business intelligence tools. You will hold investigative conversations with clients to drive product usage and revenue. You will be the nerve center of the organization where you are the face of the organization to our clients. You will help them with their questions while showcasing your vast knowledge of our tools, our data and the industries we cover. You will also be their advocate and work with different teams inside the organization across many functional areas (Sales, Technology, Content, Industry Research etc.).

The Team

The Financial Institutions Group team is responsible for providing client support for our business intelligence tools by communicating with clients & driving product usage. Being present in US, Pakistan, India, Philippines, United Kingdom and Argentina makes it a truly global team. Members of the team get to learn in-depth of global financial industry knowledge, produce webcast presentations and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Product Management, Content & Industry Research, etc).

The Impact

S&P Global Market Intelligence is a results- focused meritocracy. We set high standards and value accountability. We seek to identify and reward exceptional performance with growth opportunities. Based on planned growth & initiatives, you can emerge to become a specialist or an assistant manager. You will be a leader in the team and will be heading FIG projects as well as new hire trainings. 

Responsibilities:

• Partner with product teams on the timely and thorough testing of our products, with an eye toward the client experience.

• Help clients with MI mapping tools to conduct market analysis related to mortgage, demographic and asset level research

•  Lead Proactive Outreach Campaigns on U.S. bank regulations and product enhancements.

• Work with other senior associates/specialists on projects and develop subject matter expertise in the FIG industry.

• Conduct webcasts for our clients with expert knowledge on U.S. GAAP financials and Regulatory disclosures.

• Use Excel Intermediate knowledge to create templates on multiple combined datasets currently not available on the website.

• Create SFDC reports and analyze the data to improve the daily procedures of the team.

• Lead associate trainings and mentor new hires.

• Lead FIG projects assigned and be able to initiate self-driven projects and initiatives.

 
What we're looking for?

Basic Qualifications:

• Minimum of a Bachelor degree in Economics or Finance and/or relevant work experience required

• Glasslike communication skills

• Strong collaboration skills

• Financial knowledge or knowledge of the global economy

• Proficient ability to navigate and use common computer programs

• Required Qualifications

• 1-2 years working experience on client service role (Preferably in the Financial institutions Group sector)

• Good knowledge of the Capital IQ pro platform and excel add-in

S&P Global Market Intelligence

At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.

S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit .

S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race/ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

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