Key Skills & Experience:
Strong experience working with Microsoft Dynamics 365 CE and some experience of older on-premise versions (CRM 2011/2013).
Knowledge of Microsoft SharePoint and PowerBI would be advantageous
Must have Azure DevOps experience
Knowledge of the O365 platform as it pertains to feature sets that integrate with Dynamics CRM solutions including SharePoint and OneDrive/OneNote
Essential to have good knowledge of Agile techniques including but not limited to Scrum and Kanban techniques for planning, monitoring and control.
Good understanding of SQL
Clear verbal and written communication skills
Liaising with technical support, infrastructure, development team and 3rd party providers to resolve problems, implement change and deploy software CRM solutions.
Determine, manage and improve the delivery velocity and quality of the Project team outputs.
Ensure the Project team (IT & Non-IT) are practising the core agile principles of collaboration, prioritisation, team accountability and visibility.
Architecting the CRM system, related customizations and reports to model the business organisational process
Advising business users on best practices for CRM, development or integration processes
Coordinate with Business Systems Manager to ensure overall business solution is positioned and implemented in line with global architecture and roadmap
Take charge of your personal development updating skills as required, ensure you keep up to date with new development languages, and contribute to the evaluation of performance in line with the company’s core competencies and learning and development framework.