یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Application Support Officer

Strategic Solutions (Northern) Ltd

اسلام آباد ، پاکستان

درخواست بھیجیں

مئی ۱۳, ۲۰۲۲ شائع ہوئی 73 نے دیکھا

PKR. 25,000 - 60,000/Month

• Field incoming problem tickets from end-users to resolve issues related to the technical behaviour of the Planning Analytics (TM1). Meeting SLA’s and other customer satisfaction targets

• Independently close calls of varying technical difficulty, ensure all calls meet the targets for resolution, escalation, documentation & completion of the call.

• Priorities’ workload to ensure that any action taken is based on the priority of the call

• Escalate support calls when needed, report problems in a timely fashion.

• Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

• Create documentation such as FAQs, Best Practice guidelines, Internal Tips & Tricks, and Knowledge Base documents

• Within the scope of responsibility offers ideas and assists in problem-solving. Interact proactively within and across functions and actively contributes to teamwork.

What skills and experience do I need?

• Excellent standard of English is required

• High Proficiency in MS Excel, Word & PowerPoint

• Excellent communication and customer service skills