مارچ ۱۹, ۲۰۲۱ شائع ہوئی 58 نے دیکھا
- Experience in Installing, configuring and deployment of Asterisk, Asterisk based applications like GoAutoDial, Vicidial, IVR and FreePBX.
- This role will suit someone with prior experience of working within Asterisk environment, particularly with experience of configuring Asterisk for new product deployment.
- Must have good trouble shooting skills in using network testing tools such as Wireshark, Tcpdump.
- Experience trouble shooting Vici Dialers and Asterisk would be useful.
- The applicant must be prepared to work outside of core hours to address emergency activity if required.
- Should also know MySQL databases and VoIP.
- Proven track record of deploying Dialers or IVR applications in an enterprise environment.
- Experience in configuring with PRI Card, PRI Gateway and Analog Gateway is a must.
- Proficiency in the following programming languages: MySQL, PHP, Perl, AGI and Shell Scripts
- Responsible for the day-to-day administration of the VICIdial system to maximize Connection’s profitability and efficiencies. These duties include but are not limited to:
- Create and manage campaigns in VICI.
- Maintains the correct recorded announcement menus and makes changes as necessary based on the time of day, the day of the week, or holidays.
- Monitor drop rates and make adjustments to minimize drop rate while maximizing agent utilization.
- Keep the log of call arrival times and associated sales rates
- Act as the SME (Subject Matter Expert) on VICI functions and operations
- Monitor agent break time adherence and report to team manager/lead if outside of guidelines. Will be responsible notifying management if break schedules need to be adjusted to meet call volume.
- Other duties or special assignments as deemed necessary by management.
نوکری کی تفصیلات
Switch Communication (Pvt) Ltd
Switch (Pvt) Ltd is a value added reseller company which offers products and customized solutions geared towards the highly competitive and rapidly growing mobile and consumer markets. rnrnSwitch (Pvt) Ltd provides SMS based advertising and marketing solutions. It also specializes in customized customer care solutions including facilities like outbound calling, IVR solutions and process management.rnrnSwitch (Pvt) Ltd works hard to impress the above principles in all respects of the business – involving our employees, out partners, our customers and the local environment in which we operate.
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