· Managing Asterisk (Free PBX) based Inbound and Outbound Call Center solution
· Hands on experience in configuration with CLI and GUI both
· Integration of SIP Trunks and PRIs
· Integration of Asterisk Call Center solution with CRMs
· Integration of Asterisk with recording solutions
· Strong understanding of Elastix, Vici Dial, Go Auto Dial, Free PBX Trix box
· Experienced VoIP & network troubleshooting
· Understanding of DR and backup Solutions for VoIP Services
· Understanding of VoIP termination through SIP, and PRI is required
· In-depth understanding of Asterisk and Free PBX in a flash configuration files and ability to migrate files between various versions
· Solid understanding in a LINUX environment (We use CentOS 5 & 6)
· Configuration of predictive dialer, ring groups, SIP Trunks and call routing
· Must be at least Bachelors (Computer Science)
· Possess good communication skills (verbal & written both).
· Possess excellent analytical skills.
· Flexible to work in shifts.
· Must be a good team player.
Sybrid is a world-class Business Process Outsourcing (BPO) company with its roots in Pakistan, while it extends comprehensively structured services and products across the globe, to facilitate corporate customers and Fortune 500 clients in gaining tangible excellence, substantial cost-saving and mea ...مزید پڑھیں