یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Business Unit Head (International Contact Center)

Sybrid Pvt Ltd

ستمبر ۱۴, ۲۰۱۸ شائع ہوئی 4 نے دیکھا

· Prospect for potential new clients and turn this into increased business

· Plan approaches and pitches. * Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives

· Identify potential clients, and the decision makers within the client organization

· Research and build relationships with new clients

· Ensure optimum resource efficiency and utilization by recommending appropriate change in the work schedule

· Motivate staff to achieve call center operations objectives

· Analyze, monitor and propose improvement in team leader and customer relation officer KPIs

· Plan the operation of the Contact Centre(s), including manpower, facilities forecasting and problem identification

· Decision making in order to continuously improve performance of the Contact Centre(s) and meeting KPIs

· Identifying Contact Centre(s) requirements and coordination with the relevant

· Researching and understanding client business operations and agenda

· Identifying and articulating project drivers, strategic fit and commercial benefits with client

· Responding to customer’s needs in a manner that provides added value and generates significant customer satisfaction

· Building strong relationships with customer, focusing on impact and result for the customer and responding positively to feedback

· Supporting recommendations by objective facts and research

· Taking into account logic, facts, resources, constraints, and organizational goals when weighing matters

· Employing structured approaches to generate ideas, evaluate and select options

· Proficiency in developing and evaluating options and alternative courses of action

· Demonstrating a conceptual and practical understanding of approaches and tools to help organization groups, units (teams, functions, divisions, regions, subsidiaries ) capture, share and exploit knowledge to support achieving objectives

نوکری کی تفصیلات

صنعت:

بی پی او

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

1 اشاعت

نوکری کی شفٹ:

گردشی

نوکری کی قسم:

مستقل

نوکری کا مقام:

Saddar Town, کراچی, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

کیریئر کی سطح:

سربراہ شعبہ

کم از کم تجربہ:

10 سال (International Call Center experience)

اس سے پہلے درخواست دیجیۓ:

اکتوبر ۱۵, ۲۰۱۸

تاریخِ اِشاعت:

ستمبر ۱۴, ۲۰۱۸

Sybrid Pvt Ltd

بی پی او · 301-600 ملازمین - کراچی

پیروی کریں

Sybrid is a wholly owned subsidiary of the highly reputed, diversified and quality driven Lakson Group of Companies. Sybrid is a global management consulting, technology services and outsourcing company with multiple offerings. The modern day industrial landscape is becoming increasingly dynamic, leading the businesses to work in a climate of increased competition with more focus on specialization. With this perspective in mind, Sybrid relieves you of your non-core business engagements by providing elaborate yet cost effective solutions in BPO, Customer Sensing and CRM.