We are in the process of hiring fresh candidates for our UK-based business.The candidate will act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
(MALES CAN APPLY, FEMALES ARE ENCOURAGED)
- Attractive Salary Plan
- Target-based commissions
- Health insurance
Our Shift Timings Are:
- 1st Shift: 12-09 PM
- 2nd Shift:03 PM-12 AM
- 3rd Shift: 05 PM-02 AM/06 PM-03 AM
- The candidate should be flexible to work in a rotating shift
- It's 9 hours working shift including a 1-hour break.
- Excellent selling, communication and negotiation skills.
- Prioritizing, time management and organizational skills.
- Should be result-oriented, hard-working and punctual.
- Applicants having Telesales experience is a plus.
- Fresh candidates with good communication skills are also encouraged to apply.
- Communication skills are a must and added advantage on landing this job. Be proficient in English.
Duties & Responsibilities:
- Communicating with clients, making calls to potential clients, and following up on leads.
- Understanding clients' needs and identifying sales opportunities.
- Answering potential clients' questions and sending additional information via email.
- Keeping up with the product, service information and updates.
- Creating and maintaining a database of current and potential clients.
- Explaining and demonstrating features of products and services.
- Staying informed about competing products and services.
- Researching and qualifying new leads
- Seize opportunities to upsell products when they arise
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
- Assist with placement of orders, refunds, or exchanges.
- Inform customer of deals and promotions
- Handle changes in policies or renewals
- Resolve customer complaints via phone, email, mail or WhatsApp
- Meet personal/team qualitative and quantitative targets