ستمبر ۲۰, ۲۰۱۹ شائع ہوئی 5 نے دیکھا
· Lead the team to insure the 24/7 Oracle Technical Support to our paid customer and implementation of Oracle Products at client site.
· Regular monitoring of ongoing support calls.
· Report the status of activity to Manager.
· New SLA and SLA Renewal
· Decision making & Planning Regarding Oracle Products Configurations / Implementation / Customization, and enable its features at client site
· Responsible to report the status of the implementation or issue fixed to relevant person.
· Assist the team members on support challenges and product knowledge.
· To provide the better support to our clients, Team needs to be updated with latest release knowledge of Oracle Products.
· Force the in-house technical testing.
· Helps to make team comfort in new and advance Oracle technology.
· Oracle product problem resolution.
· Patching & Upgrading.
· Ensure the best performance configuration within the available resources.
· Responsible to take decision and plan the implementation and problem solution accordingly.
· 24/7 responsibility to log a call
· If the issue already raised then follow the workaround to fix the pain area immediately
· Arrange the POC
· Satisfy the clients query
· Support (TSS and SLA)
مہارتیں
نوکری کی تفصیلات
Techaccess Pakistan Private Limited
Techaccess is Regional System Integrator, delivering intelligent business solutions, technical support and a diverse range of IT services to Our Clients. With offices in Pakistan, U.A.E and Africa, Techaccess adds consummate business value to industries through Consulting, IT Infrastructure and Enterprise Management. Over a decade of experience and having been certified from the ISO 9001:2008 Standard, makes us optimally equipped to provide effective solutions with comprehensive consolidation. Techaccess provides clients with the information they require to support their strategic IT decision making. Detailed technical advice and knowledge is provided through our team of highly qualified IT specialists and consultants. Our customers range from small, fast-moving organizations, through to large nationwide corporations, each with an individual set of needs and objectives. We have successfully completed and are maintaining mission-critical projects in Government, Telecommunications, Defense, Oil and Gas, Banks and Financial Institutes and other important sectors in Pakistan. Our successes mirror our ambition and we pride ourselves on the manner in which we manage both our customer and business partner relationships. Our future is based upon our ability to adapt to technological change and to appreciate our customer’s needs.
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