یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Technical Support Engineer

TEK Head Quarters

ستمبر ۲۷, ۲۰۲۰ شائع ہوئی 6 نے دیکھا

Responsibilities

Research and identify solutions to software issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk to clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients

Requirements

Proven work experience as a Technical Support Engineer, or similar role
Familiar with .net SQL database structure and OOP
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
BS degree in Information Technology, Computer Science or relevant field

مہارتیں

Report Writing Skills IP Networking Knowledge Tbricklaying

نوکری کی تفصیلات

صنعت:

انفارمیشن ٹیکنالوجی

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

1 اشاعت

نوکری کی شفٹ:

پہلا پہر

نوکری کی قسم:

مستقل

نوکری کا مقام:

DHA, لاہور, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

کیریئر کی سطح:

تجربہ کار پیشہ ور

کم از کم تجربہ:

1 سال

اس سے پہلے درخواست دیجیۓ:

اکتوبر ۲۷, ۲۰۲۰

تاریخِ اِشاعت:

ستمبر ۲۷, ۲۰۲۰

TEK Head Quarters

انفارمیشن ٹیکنالوجی · 51-100 ملازمین - لاہور

پیروی کریں

Tekhqs, is offering top quality web development and digital marketing services. Headquartered in Irvine, Orange County we have our off-shore development center based in Lahore, Pakistan. We are in the business of helping customers grow their business in the Internet World. With more than 10+ years of professional excellence, this is what we know and this is what we do best! Know more about our work, about us by referring some of the testimonials by our esteemed and happy clients.