نومبر ۰٦, ۲۰۱۸ شائع ہوئی 2 نے دیکھا
1. Prepared & Implemented CAF (Conduct Assessment Framework) and submitted to SBP after approval from BOD’s for the year 2018.
2. Coordination & meetings for implementing FTC (Fair Treatment of Consumer) with different segments (HR, Learning & Development, Compliance, Audit, Business, Admin, Security and IT).
3. Develop SLA’s, ISM’s Monitoring of TAT’s of operational activities i.e. Account opening, Call Center Management, Complaint Unit etc.
4. Develop and revised policies & documents i.e. Financial Consumer Protection Framework, Outsourcing Policy, SQ Manual etc.
5. Provide assistance to the management in order to ensure to improved business processes, performance and achievements.
6. Prepare and conduct training sessions on the following:
7. Fair Treatment of Consumer (Module 1,2,3)
8. Improving Customer Services.
9. Complaint Management
10. Selection of vendors and overseeing outsource activities i.e. MSP & CSS
11. Managing team on day to day task.
12. Conduct Branch visit and develop periodically branch evaluation reports.
Conducting Mystery Shopping’s (Audio) and Performance report.
نوکری کی تفصیلات
Telenor Microfinance Bank
pstrongOverview/strong/ppTelenor Microfinance Bank Limited is jointly owned by Telenor Group, the leading telecommunications company across Scandinavia and Asia with 174 million customers, and Ant Financial, the operator of the world's leading payment and lifestyle platform Alipay that's also an affiliate company of Alibaba Group. It is the first scheduled microfinance bank of Pakistan that provides a range of innovative banking solutions./ppTelenor Microfinance Bank created history in 2009, when it launched Easypaisa, Pakistan’s first branchless banking platform and the country’s only GSMA mobile money certified service. With the largest footprint in the country, Easypaisa has since then evolved into a digital lifestyle enabler which is leading the fintech revolution in Pakistan./ppMotivated by its strongvision of ‘transforming the financial landscape of the country’/strong, Telenor Microfinance Bank is on stronga mission to provide ‘instant access to convenient digital financial services’/strong that benefits the people of Pakistan. Telenor Microfinance Bank is empowering people to truly adopt the digital way of life./pp /ppstrongOur Values:/strong/pp• Customer First./pp• Create Together./pp• Keep Promises./pp• Be Respectful./p
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