To manage and provision the IT infrastructure (Servers, Storages, Networks, Datacenter’s) for Branch/Branchless banking and back-end support functions.
· Ensure provisioning, operations, administration, monitoring and upgrading of physical server, routers, switches, security appliances, secure remote access devices, storages, backups, Branch WAN links.
· Internet links, external agencies links, Configuration management, virtualization, operating system.
· Manage data center.
· Liaison with external network & hardware services providers.
· Ensure change and configuration management process.
· Take proactive measures with the objective of near zero down time
· Ensure documentation with regular updates.
· Work with the other department heads for interdepartmental coordination.
Capacity building, extensive training and mentoring.