یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Quality Assurance Executive (call center)

Telus

لاہور ، پاکستان

درخواست بھیجیں

جنوری ۰٦, ۲۰۲۱ شائع ہوئی 75 نے دیکھا

PKR. 25,000 - 30,000/Month

Responsible for end to end Quality Assurance Planning, Training Planning and execution of the plan(s) of entire projects.
Work closely with the VP, Manager Operations to anticipate training need assessments, client requirements and commencement of the plans without a fail.
Responsible for the entire planning of resource utilization, tuning up the KPIs of QA/Training to meet client requirements.
Have a good skills to train and to motivate the current employees and good assessment on the utilization of the staff.
Provide reports on call center performance for the operations team and Managers.
Provide reports on agents dialing times and key performance indicators.
Provide employees with training and coaching to help them improve their skills.
Track the performance of employees to identify trends and make sure they meet sales and performance goals.
Make sure call center employees provide complete and accurate information to callers.
Resolve call scoring disputes, questions and inquiries. Escalate situations as necessary.
Assist with the preparation and execution of weekly call review and calibration sessions with Operations staff.

Contract length: 12 months

Expected Start Date: 11/01/2021

Job Types: Full-time, Contract

Salary: From Rs25,000.00 per month

مہارتیں

Lab Knowldge Call Quality Relations Management

نوکری کی تفصیلات

صنعت:

رابطہ مرکز

شعبہِ افعال:

معیار کی ضمانت (QA)

کل عہدے:

2 آسامیاں

نوکری کی شفٹ:

تیسرا پہر (رات)

نوکری کی قسم:

مستقل

نوکری کا مقام:

لاہور, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

انٹرمیڈیٹ / اے لیول

کیریئر کی سطح:

تجربہ کار پیشہ ور

کم از کم تجربہ:

1 سال

اس سے پہلے درخواست دیجیۓ:

فروری ۰۷, ۲۰۲۱

تاریخِ اِشاعت:

جنوری ۰٦, ۲۰۲۱

Telus

رابطہ مرکز · 11-50 ملازمین - لاہور

پیروی کریں

Telus Group is a Call Center company providing Sales and customer services for USA , UK and Canada previously working in India and now started operations pakistan