یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Head Service Quality

The Bank of Punjab is one of the leading banks of Pakistan with a large network of 639 online branches including Islamic Banking branches across Pakistan. The Bank of Punjab is an Equal opportunity employer. BOP invites applications from high-caliber, seasoned professionals for the following position in its Service Quality Department, Lahore.

Grade Range: SVP - EVP

Location: Lahore

DUTIES & RESPONSIBILITIES

The position holder will be responsible for leading Service Quality and Complaint Management segments of the Bank in order to monitor and help improve the Service Experience being extended to customers through all Banking channels including Branches in line with the strategic business objectives, best market practices and SBP Regulations. The incumbent will be responsible to engage Regions, Areas and other related segments with the aim to achieve and maintain an efficient service environment and enhanced service standards.

Role of Head Service Quality encompasses leading the Service Quality teams in order to gauge the level of service in a quantifiable form through conducting mystery shopping surveys, complaint resolution satisfaction surveys and other checks on an unannounced basis to monitor performance against the established Service Quality and Complaint Resolution standards. The role shall also entail suggesting and taking appropriate measures to improve Service Quality in the light of survey results.

Suggest improvements of system controls/SOPs to different departments in order to bring enhancement in Service Quality Standards. Manage Customer Grievance redressal within specified TAT in compliance with the Bank’s policy & procedures and SBP rules & regulations. Communicating with customers and sharing feedback with Groups of the Bank on a timely basis and thereby assist in the continuing improvement of relevant products, procedures, and services. The ideal resource should be well equipped to facilitate the improvement of customer experience in line with the ongoing Digital Transformation of the Bank.

Qualification: Minimum Bachelors or equivalent from an HEC recognized University/ Foreign University.

Experience: Minimum 09 Years of experience including 05 years of Banking/FI experience. Preference shall be given to candidates having experience at a similar role.

Age: Up to 55 Years as of 09 May 2021

The above position carries an attractive market-based salary package. Enterprising individuals fulfilling the above-mentioned criteria are encouraged to apply online at bop.rozee.pk latest by May 09, 2021.

Only shortlisted candidates shall be called for an interview. No TA/DA shall be admissible.

Females and persons from underrepresented groups are strongly encouraged to apply.

Note: The Bank reserves the right to change/alter the above-mentioned criteria and reject applications without assigning any reason.

مہارتیں

Written Oral and Communication Record Keeping Team Management

نوکری کی تفصیلات

صنعت:

بینکنگ / مالیاتی خدمات

شعبہِ افعال:

اکاؤنٹس ، فنانس اینڈ فنانشل سروسز کی

کل عہدے:

1 اشاعت

نوکری کی شفٹ:

پہلا پہر

نوکری کی قسم:

مستقل

محکمہ:

Service Quality Department

نوکری کا مقام:

لاہور, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

ڈگری کا عنوان:

Minimum Bachelors or equivalent from a HEC recognized University/ Foreign University.

کیریئر کی سطح:

سربراہ شعبہ

کم از کم تجربہ:

9 سال (Minimum 09 Years of experience including 05 years of Banking/FI experience. Preference shall be given to candidates having experience at a similar role.)

اس سے پہلے درخواست دیجیۓ:

مئی ۱۰, ۲۰۲۱

تاریخِ اِشاعت:

اپریل ۲۵, ۲۰۲۱

The Bank of Punjab (BOP)

بینکنگ / مالیاتی خدمات · More than 5000 ملازمین - لاہور

پیروی کریں

The Bank of Punjab was established in 1989 under The Bank of Punjab Act, 1989 passed by Provincial Assembly of the Punjab, as a non-scheduled Commercial Bank with majority shareholding of Government of the Punjab. The Bank earned the status of a scheduled Commercial Bank in 1994 and currently carries a vast network of over 620 online branches, strategically located across the Country along with an ATM network of over 550 offering 24/7 banking services to its diverse clientele of over 2 million. Since its inception, the BOP has seen many ups and downs and has also successfully weathered the waves of economic volatility, recessions and stiff market competition over the years. Current strong network base coupled with solid capital structure and phenomenal financial results posted during last few years has transformed the Bank to one of a leading financial institution of the Country. Now, the Bank standouts among peer group as a robust and rapidly growing commercial Bank. Besides offering a range of products and services to meet the modern days’ banking requirements of its clients, the Bank has also established its footprint in the areas of consumer financing, agriculture credit, corporate & investment banking, cash management and alternative delivery channels. While achieving the objective of financial inclusion through its presence in remote and unbanked areas of the Country with HarFardKaKhayal the Bank is playing its due role in the economic growth of the Country through its various specially tailored and designed products and services.