Loan Officer

JOB SUMMARY

Responsible for developing new business for all microfinance products. Participate in marketing all of the Bank’s products and carry out on-job training of assigned TMFOs of the branch.

KEY DUTIES & RESPONSIBILITIES

1. Marketing of all FMFB's services to the poor segment of the area covered by the branch.
2. Conduct the needs assessment of the clients.
3. Comply with approved policies and procedures.
4. Ensure that the clients successfully and effectively utilize the services of FMFB.
5. Ensure that clients are retained with FMFB to allow FMFB to create an impact.
6. Communicate complete and accurate policies and procedure related to client contract with FMFB to the customer.
7. Prepare activity planner and planner reviews for marketing of all services.
8. Complete the relevant documentation and legal formalities, as per the product manual, pertaining to delivery of services.
9. Post correct and accurate entries of transactions in the Bank's approved software system.
10. Ensure that documentation is completed at every stage of the service delivery process.
11. Cross verify the details provided by the clients during credit appraisal.
12. Ensure discrepancies identified by the Internal Audit are rectified.
13. Ensure that clients comply with the FMFB service policy and procedures.
14. Act as mentor for the entry level TMFOs.

Knowledge / Skills:

• Market and competitor knowledge.
• Knowledge of Microfinance products
• Conversant with related software
• Compliance and regulatory knowledge
• Thorough knowledge of operations and customer services 
• Interpersonal Communication/Negotiation Skills
• Energy &  Drive
• Ability to exercise sound judgment
• Team Player
• Public Dealing

Note: Females are encouraged to apply. We are an equal opportunity employer.