یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Customer Support Representative

The Pentagon Foods Pakistan Pvt Ltd

ایک سے زیادہ شہر، پاکستان

درخواست بھیجیں

اگست ۲٦, ۲۰۲۲ شائع ہوئی 360 نے دیکھا

PKR. 40,000 - 45,000/Month

Job Brief:

A Customer Service Representative will function as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Role and Responsibilities

Manage incoming phone calls.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Meet personal/customer service team targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines, and policies.
Walk the extra mile to engage customers.

Requirements and skills

Proven customer support experience or experience as a Client Service Representative.
Record of delivering first-class CSAT experience.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to diverse types of characters.
Excellent communication and presentation skills, especially in English.
Ability to multi-task, prioritize, and manage time effectively.
Proficiency in Office 365.

Time : 11:00 PM to 08:00PM