Technical Support Engineer

The Protechtors Verified

لاہور ، پاکستان

اپریل ۲٦, ۲۰۱۸ شائع ہوئی 614 نے دیکھا

PKR. 20,000 - 30,000/Month

اس نوکری کیلیۓ درخواست دیجیۓ

بند کریں
يا

نوکری کی تفصیل

Job Responsibilities

  • Assist customers on-site and over the phone with issues such as: account creation, password reset, video footage retrieval, and remote viewing software setup on end users laptops, personal computers and mobile devices.
  • Maintain low wait times while focusing on first call resolution.
  • Answer questions customers may have about our system and services.
  • Ensure electronic records are created and updated for all customer communications.
  • Warm transfer inbound calls to appropriate Account Specialist or Department when warranted.
  • To Possess, acquire and maintain the technical/professional expertise required to do the job effectively by participating in scheduled training sessions and by means of principal’s website, product datasheets, manuals and contact with principal technical support
  • Conduct on-site surveys and design BOQ for potential customers when needed
  • Participate and when Eligible, Conduct in-house Trainings/Presentation sessions on new product features and comparisons for market placement
  • To indulge in fault finding, repairing, servicing, new installations and routine maintenance.
  • Computer systems hardware, software, operating systems configuration and troubleshooting.

Job/Person Specification

  • Ideal Candidate should be Minimum Intermediate, DAE and Bachelor degree holders will be preferred.
  • Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
  • Stay abreast with latest job related trends.

Skills

  • Experience with Windows Operating System Installation, HDD Partitioning etc., remote access tools and/or support of mobile devices
  • Basic networking skills (LAN, Wi-Fi Routers, Access Points, etc.)
  • MS Office, Team-viewer, Email/Communication etiquettes
  • Bilingual oral and written communication desired.

نوکری کی تفصیلات

صنعت:
کل عہدے:
3 آسامیاں
نوکری کی شفٹ:
پہلا پہر
نوکری کی قسم:
مستقل
نوکری کا مقام:
جنس:
مرد
کم از کم تعلیم:
بیچلرز
ڈگری کا عنوان:
Bachelor’s Degree in Electronics or Electrical Engineering or equivalent
کیریئر کی سطح:
نوآموز
کم از کم تجربہ:
Less than 1 Year
اس سے پہلے درخواست دیجیۓ:
مئی ۲٦, ۲۰۱۸
تاریخِ اِشاعت:
اپریل ۲٦, ۲۰۱۸
کم معلومات دیکھئے نوکری کی مکمل تفصیلات پڑھیں

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روزی پریمیئم کو آزمائیں

The Protechtors

برقیات · 11-50 ملازمین - لاہور

Founded in 2007, The Protechtors is a seasoned distributor and system integrator for turnkey security solutions with a focus on performance, cost-effectiveness, and scalability. We have the requisite experience, expertise, and personnel to deploy safety standards compliant world-class security and c ...مزید پڑھیں

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