· Manage large amounts of inbound and outbound calls in a timely manner.
· Follow communication “scripts” when handling different topics.
· Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
· Seize opportunities to up sell products when they arise.
· Build sustainable relationships and engage customers by taking the extra mile.
· Keep records of all conversations in our call center database in a comprehensible way.
· Frequently attend educational seminars to improve knowledge and performance level.
· Meet personal/team qualitative and quantitative targets.