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Travel Agents / CSR

Universal Travel House

مارچ ۲۴, ۲۰۱۷ شائع ہوئی

UK Based Travel Agency Looking to Recruit Travel Agents/CSR:

Total Positions: 10

Due to our continued success we are now looking to recruit some exceptional and experienced Travel Reservations Agents for our Blue Area D chowkIslamabad office.We are currently looking to employee agents to work on a Full Time Permanent. We are open (Monday Friday) 0900am 18:00pm Saturday: 10:00am 15:00pm Sunday: Closed (UK Times)

As a Travel Reservations Advisor, you will be required to handle inbound reservation queries in a fast paced reservations environment. You will use your Travel knowledge and expertise to convert enquiries into reservations to meet specific customer needs.

Key responsibilities and accountability:

To act as first point of contact for all reservations queries raised by the customer via telephone, email, internet or fax.
EXPERIENCE IN SABRE/WORLDSPAN IS AN ESSENTIAL.
To handle all travel reservations enquiries in a timely and professional manner;
To endeavour to cross and up-sell where an appropriate sales opportunity exists;
To overcome customer objections - thus maximising sales opportunities;
To liaise with internal departments to ensure that the customers enquiry is handled within agreed timescales;
To undertake ad hoc administrative tasks assigned to you by your manager.

Education and Experience

Minimum 6 months experience in the travel industry;

Knowledge of admin procedures obtained through working in an office environment;

Computer literate;

Key Competencies

Strong English Communication Skills, verbal and written;

Problem analysis and problem solving skills;

Strong customer focus;

Listening skills;

Organising and planning;

Attention to detail;

Self-motivated;

Team player;

Ability to cope in a pressured workplace.

Full training will be given on systems; but you must have worked in a travel environment previously. Candidates will need to be available for Training and start work Immediately.