یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Admin Executive

Crown Solar Services

درخواست بھیجیں

PKR. 35,000 - 60,000/Month

The Administration Executive needs to work with the management to create a detailed sales analysis and assist with other administrative tasks.
Note: This is a night shift in an American based organization, Please apply if you are willing to work at night in Bahria Town Lahore.
The Executive will be responsible to assure that professionalism, productivity and quality are maintained and continually improved throughout the organization.
It is charged with monitoring and assessing sales call for quality, efficiency and performance.
It also includes other tasks related to quality and training of the sales team with Manager.
Need to work with the management to create a detailed sales analysis and assist with other administrative tasks.
Administration Executive will monitor inbound/outbound calls and assess associates' demeanor, technical accuracy, customer service/sales performance, conformity to company policy and procedures.

Essential Duties and Responsibilities:

Reviews quality of work and performance of Sales Agents through live monitoring and use of call recording system and applications.
Identifies training needs and communicates needs to training department as needed.
Compiles Quality Assurance (QA) assessments of Sales agents, and documents result within the established repository in accordance with defined departmental policies and procedures.
Uses quality monitoring system to compile and track performance at team and individual level.
Engages in calibration sessions on calls for all products/programs with management.
Provides actionable data and feedback to managers and leadership team.
Identify and recognize quality and performance trends and communicate to the leadership team.
Creates and maintains standardized workflows and procedures. Provides recommendations for change and participates in analysis of workflows and procedures to improve accuracy/efficiency.
Prepares and analyzes internal and external quality reports for management staff review
Perform other duties as assigned by the management.

Education and Work Experience: •

Bachelors Minimum 1 year experience in Call Center Quality Assurance (QA) or sales role Teamwork, flexibility, reliability, and mentoring skills are required.
Attention to detail and excellent follow up skills
Pleasant, friendly, professional manner, excellent English verbal and written communication skills, including excellent listening and speech.
Requires a positive attitude, the ability to work independently or as part of a team, and have a genuine interest in people and desire to help.
Experience working in a fast-paced environment and with ability to multi-task.
Market competitive salary based on skill level and experience