یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Technical Support Consultant

UWorx Services (Pvt.) Limited

جولائی ۲۲, ۲۰۱۹ شائع ہوئی 17 نے دیکھا

Candidate will be working as part of a 3rd Line team, supporting live customers using our world class retailing store systems solutions.

Company Introduction:

UWorx Group is a specialized software development company providing its services to International clients in the fields of Business Integration, Service Oriented Architecture, Retail Technology and Mobile Application Development. Each member of our teams is specially trained for the job to demonstrate the required proficiency, effective communication and how to achieve in time delivery. This enables our clients to trustfully share the responsibility of accomplishing critical tasks. Our working practices, focus and experience of development in distributed enterprise production systems enable us to work closely and effectively to deliver quality software as blended teams.

Key Responsibilities

Diagnosing live hardware and software support calls raised by Customers.
Examining error logs and inspecting database content to determine the cause of a problem, or an explanation based on an investigation. Offering workaround solutions where appropriate, and implementing them with the Client’s service desk.
Establishing the root cause of issues
Correcting issues or where appropriate documenting steps to reproduce for 4th line correction e.g. Development, Partners and suppliers
Provide feedback for improvements into development process. Liaise with 3rd Party suppliers and Partners
Create processes for common fixes to be followed by the Service Desk
Provide documentation and training for the Service Desk and customer support teams
Examine MQ, Tomcat and WebSphere logs to determine the cause of a problem
Liaise with customer IT teams to diagnose complex problems and explain issues
Recreate issues on test environments & hardware to diagnose issues

Required Skills and knowledge

SQL experience with Oracle, Microsoft SQL Server or DB2 for database queries.
Experience with Windows and Linux operating systems: Configuration, Scripting
Experienced in supporting commercial applications/systems.
Excellent ‘hands-on’ skills with a willingness to learn is essential as the post holder will be supporting a variety of systems of varying complexity
Able to work with access to Live systems
Understanding of Java development, Network topology, Database configuration & tuning, WebSphere / MW / Tomcat middleware
Knowledge of the retail industry.
Experience supporting multi-tier system Java solutions.
Educated to degree level or equivalent.

REMUNERATIONS

Package will be offered in line with experience, technical strength and knowledge of the applicant.

BENEFITS

In and Out Patient Medical Facility
Company Sponsored Foreign Trainings
Company Sponsored Technical Certifications

LOCATION

Lahore, Pakistan.

However, from time to time travel to client sites in UK is an absolute requirement of this job.

نوکری کی تفصیلات

صنعت:

انفارمیشن ٹیکنالوجی

شعبہِ افعال:

سافٹ ویئر اور ویب ڈویلپمنٹ

کل عہدے:

3 آسامیاں

نوکری کی شفٹ:

پہلا پہر

نوکری کی قسم:

مستقل

نوکری کا مقام:

Gulberg 2, لاہور, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

ڈگری کا عنوان:

Bachelors

کیریئر کی سطح:

تجربہ کار پیشہ ور

تجربہ:

2 سال - 10 سال

اس سے پہلے درخواست دیجیۓ:

اگست ۲۳, ۲۰۱۹

تاریخِ اِشاعت:

جولائی ۲۲, ۲۰۱۹

UWorx Services (Pvt.) Limited

انفارمیشن ٹیکنالوجی · 11-50 ملازمین - لاہور

پیروی کریں

UWorx was founded as a IT Consultancy and Software Development Services Company in April 2008 at Coventry, UK. Today we design and develop Enterprise Solutions and Applications in the Retail, Mobile, Healthcare and Office Automation sectors by using our creative and technical expertise. At UWorx our aim is just Quality and Delivery that provides you peace of mind. We have professional teams, on site and offshore, in Enterprise Solutions Design, Mobile, Web and Desktop Application Development. We along with our partners provide state of the Art Testing Services including Test scripting and Automation to save time and ensure quality delivery every time. Our objective is to deliver value for money and satisfaction to our clients by following the best industry practices. As a result, we have been able to maintain long term relationships with our esteemed clients. With highly skilled workforce and well-defined software quality processes, rest assured we are committed to deliver on-time and quality output.