We require energetic Male/Female candidates with sound negotiation skills, excellent communication skills to work as call center agent
Ideal candidates must possess the ability to work on their initiative, skills, deal with difficult situations/customers, and work as part of a highly productive team.
· Back office process
· Answer incoming calls and respond to customer’s emails
· Management and resolve customer complaints
· Sell products and place customer orders in the computer system
· Identify and escalate issues to supervisors
· Provide product and service information to customers
· Route calls to appropriate resources
· Document all call information according to standard operating procedures
· Recognize, document, and alert the management team of trends in customer calls
· Follow up customer calls where necessary
· Complete call logs and reports
· Other duties as assigned
Vehicle Tracking (Pvt.) Ltd. was founded with the sole aim of offering safety solutions to individual car owners and a much required relief to the Banking Industry, Leasing Institutions and Insurance Sector. V-Tracking brings unmatched expertise and surveillance facilities by utilizing SMS, GPRS and Voice Communication platforms that enable real time tracking. Vehicle Tracking Pvt. Ltd. was awarded VTS license by Pakistan Telecommunication Authority in August 2004. We specialize in integration of our customized in-house software solution with our clients. We ensure inexpensive, yet completely reliable and fluent communications for efficient vehicle tracking. Our packages include; V-Chase, V-Trace & V-Fleet. We put our knowledge and expertise to use by providing a service that not only minimizes the risk of theft but most importantly give our customers a peace of mind.