Technical Support Specialist

VisionX is a fast-growing digital products and AI company headquartered in New York City. We are a "mindset-first" company with a unique business model and a mission to not only deliver outstanding digital products for their global customers but to pioneer a new operating model that promotes the collaboration of people across borders to establish win-win partnerships.

VisionX between its New York and Islamabad offices has developed and deployed digital products across the globe for many renowned brands including but not limited to Staples (USA), McDonald's (USA), New Balance (USA), Ingram Micro (USA), WeWork (USA & International), and Emaar (UAE). VisionX leadership strongly believes in giving back and in the process of activating digital health initiatives in Pakistan through its CSR initiative – Sehr Foundation.

We hire the best, invest in them, push them outside their comfort zone to help realize their real potential to serve our customers, our company, and, most importantly, understand life to value each moment and the person they interact with. Joining us might be easy but staying at VisionX is harder.

Your role
As a Technical Support Specialist at VisionX Technologies, you will assist our customers with technical problems when using our products and services.Responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent problem solver.
 
Ultimately, you will help establish our reputation as a company that offers excellent technical support during all sales and after-sales procedures.Additionally, you would also be working part-time as a back-end developer following agile methodology, developing Restful API’s. Also you will be working on Rotatory shifts (Evening 80%, Morning 20%).
 
Ideal candidate
You are smart, energetic, assertive, likable, and excellent at communication at all levels. You understand people, culture, and technology. You are a hustler. Passionate about being a difference-maker for others. Love startup culture. Go above and beyond to make things happen. Own your work and ready to live by VisionX Mindset Principles.
 
Daily activities
·Work on developing new features and bug fixes
·Work with Customer Support team on-board to resolve customer queries in a timely and accurate way
·Assist clients in troubleshooting and resolving challenges

Qualifications
·Bachelors in Computer Science
·Solid understanding of databases and raw queries
·Strong programming concepts
·Be proficient in understanding of code versioning tools, such as Git
·Have knowledge of agile development methodologies and practices

Other expectations
·Anticipate needs and act accordingly.
·Develop thorough understanding of our business, customers, industry, offerings/solutions.
·Communicate and engage effectively inside and outside the organization.
·Strong sense of ownership.
·Show trust, respect, and loyalty.
·Ability to multi-task and adapt to various situations.
·Willingness to travel to VisionX global offices and customer sites.

Our mindset
We live each day through the VisionX Mindset principles. We expect you to read, understand, and come prepared to talk about execution of similar principles at your prior job or in your daily life.
1.     We are customer obsessed
2.     We are optimistic
3.     We dive deep
4.     We are minimalists
5.     We seek to understand
6.     We are self-aware
7.     We take ownership
8.     We respect each other
9.     We win as a team
10.  We give back to our community
 
Why choose us
We live and breathe cutting-edge technology. We operate within the Fortune 500 and tech startups and ecosystem. We believe in delivering customer value through our work. We build products that are not good or great, but outstanding. We help build your startup if you are an aspiring entrepreneur. Our global network of industry experts and mentors helps shape our growth and future. Our leadership team has extensive technology, retail, and consulting experience with world-renowned brands. We have got all it takes to build an enterprise of the future.

You deliver! We will make your stay and journey with us worthwhile.

We are an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.