یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Customer Support Executive

Vizz Web Solutions

ایک سے زیادہ شہر، پاکستان

درخواست بھیجیں

مارچ ۱۷, ۲۰۲۱ شائع ہوئی 13 نے دیکھا

PKR. 20,000 - 30,000/Month

You will be responsible for supporting our customers. The successful candidate will have an effective verbal and written communication and helping customers on a large scale over Live Chat, email & Phone. You will work closely with our Sales, Success & services team to become the support specialist for thousands of new and existing end users.

Responsibilities

Use your knowledge and soft skills to diligently comprehend and diagnose customers’ needs.
Engage in customer success and customer advocacy.
As a subject matter expert, you are required to monitor, prioritize and respond appropriately to all support requests received
Communicate clearly and effectively with customers via phone, email, and chat
Manage customer escalations in accordance with agreed SLAs and support agreements
Maintain a high level of customer engagement and satisfaction
Use a variety of instructional methods to ensure maximum delivery effectiveness
Work with customers to understand their needs and recommend training
Adapt to/learn new Humanity enhancements quickly to include in training resources

REQUIREMENTS

Prior experience with business to business support and / or client management
Clear and concise communicator, both oral and written. Native English accent required
Excellent judgment skills with the ability to evaluate the situation and provide immediate solutions.
Ability to absorb pressure and to work in a cross functional environment
Ability to build rapport and trust with clients
Attention to detail and passionate
Collaborative team player
Ability to prioritize, multitask and manage time effectively
Positive outlook and “can do attitude”
Technically skilled, i.e. able to comprehend hardware.

مہارتیں

Chat Skills Eglish Communication Skills Report Writing Skills Critical Control Points Knowledge Operational Tasks Handling Export Development

نوکری کی تفصیلات

صنعت:

انفارمیشن ٹیکنالوجی

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

5 آسامیاں

نوکری کی شفٹ:

پہلا پہر

نوکری کی قسم:

مستقل

نوکری کا مقام:

اسلام آباد, راولپنڈی, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

کیریئر کی سطح:

نوآموز

تجربہ:

غیر تجربہ کار - ایک سال سے کم

اس سے پہلے درخواست دیجیۓ:

اپریل ۱۷, ۲۰۲۱

تاریخِ اِشاعت:

مارچ ۱۷, ۲۰۲۱

Vizz Web Solutions

انفارمیشن ٹیکنالوجی · 51-100 ملازمین - اسلام آباد, راولپنڈی

پیروی کریں

Vizz Web Solutions is a web development company that provides effective solutions in web designing and software development. We work with a wide range of clients in our endeavor to provide them cost effective and profitable solutions. We specialize in WordPress, Druple, Magento and Custom PHP applications. Area of expertise includes developing of: - complex WordPress projects, - responsive WordPress themes, - WordPress with e-commerce, - WordPress plugins, (plugin development and customization) - moving existing site to WordPress CMS, - creating themes with provided design, - WordPress for property (real estate), - adding WP blog to existing site - APIs, - Social media Integration - Crawlers, Data scraping - Website speed optimization, code optimization - Custom development of Galleries - Custom applications, social websites, real estate websites - Custom web designing - Interactive interfaces