یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Customer Service Representative

The Outsourced Expert

اگست ۱۸, ۲۰۲۱ شائع ہوئی 16 نے دیکھا

We are an accountancy firm & we provide financial services to our International clients. We work with attention to detail and believe in delivering with integrity and professionalism

We are hiring a customer service representative for our client to manage customer queries and complaints. To do well in this role you need to be good in handling client complains, sorting the issues & respond immediately.

This position requires you to work for a modern marketing consultancy that elevates brands to the next stage of their business. In essence, they work as a virtual marketing team and offer bespoke services including Brand Strategy, Email Marketing Campaigns, Copywriting and Digital & Social Strategy, and Performance Marketing. Also, worked with a range of incredible Health & Fitness clients including Coach Mark Carroll, Jake Campus Nutrition, The International Fitness Academy & POD Health Group (Bondi Vite and Pillar Performance).

JOB DESCRIPTION

Maintaining a positive, empathetic, and professional attitude toward clients at all times.
Responding promptly to clients’ inquiries.
Communicating with clients through various channels.
Acknowledging and resolving clients’ complaints.
Knowing our products/services inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of client’s interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure client satisfaction and provide professional customer support.
Identify and assess customers’ needs to achieve satisfaction

REQUIREMENTS:

Bachelor’s Degree: BBA Hons/BS – Marketing.
Min. of 2-3 years of proven client support experience or experience as a Client Service Representative
Strong phone/email contact handling skills and active listening
Ability to adapt/respond to different types of queries.
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

WORKING DAYS: 6 days a week.

LOCATION: DHA Phase 6, Lahore