یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Assistant Manager IT HelpDesk

Wateen Telecom Limited

نومبر ۲۱, ۲۰۱٦ شائع ہوئی 19 نے دیکھا

Position Summary:

Responsible to lead team of IT Support staff which provides technical assistance to company’s

employees and to ensure that team is meeting and exceeding expectations in regards to performance

meeting defined metrics/benchmarks, and that standards and processes are followed to provide

effective technical support services and meet requirements.

Main responsibilities:

Develop help desk service strategy keeping in mind the company’s objectives
Develop, implement and administer help desk policies and procedures
Coordinate and manage technical support issues
Formulate training manuals related to end user’s technical support
Analyze feedback from end users regarding the functionality of IT services support such as email, networking, software and hardware
Manage complaints through services desk system for end users
Maintain hardware and software inventories
Train and develop IT Helpdesk team for Tier 1 support
Responsible for issuance of IT Hardware Nationwide
Responsible for the deployment of software required for end users
Coordinate with vendors for any kind of hardware procurement etc. related to end users

Required Skills:

People management
Communication Skills
Negotiation Skills

نوکری کی تفصیلات

صنعت:

ٹیلی کمیونیکشن/آئی ایس پی

شعبہِ افعال:

نظام انتظام المعلومات (MIS)

کل عہدے:

1 اشاعت

نوکری کی شفٹ:

پہلا پہر

نوکری کی قسم:

مستقل

نوکری کا مقام:

لاہور, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

ڈگری کا عنوان:

Master’s/ Bachelors in Computer Sciences

کیریئر کی سطح:

تجربہ کار پیشہ ور

کم از کم تجربہ:

5 سال (at least 5 to 7 years of work experience in related field.)

اس سے پہلے درخواست دیجیۓ:

دسمبر ۲۲, ۲۰۱٦

تاریخِ اِشاعت:

نومبر ۲۱, ۲۰۱٦

Wateen Telecom Limited

ٹیلی کمیونیکشن/آئی ایس پی · 301-600 ملازمین - لاہور

پیروی کریں

Wateen Telecom is a converged communication services provider that fulfills connectivity requirements for organizations and individuals in Pakistan. Wateen Telecom delivers complete solutions for Internet, Voice, Multimedia and Enterprise Solutions that make it the most comprehensive provider for all of Pakistan’s communication necessities. An Abu Dhabi Group venture, Wateen’s vision is to take Pakistan into the digital revolution of the 21st Century and to make Pakistan a regional communications hub, connecting the East with the West and Central Asia with the Middle East.”