یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Customer Care Manager

Xperient

مئی ۱۲, ۲۰۱۷ شائع ہوئی 3 نے دیکھا

PKR. 15,000 - 30,000/Month

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

Requirements
Proven working experience as a customer service manager
Experience in providing customer service support
Excellent knowledge of management methods and techniques
Proficiency in English
Working knowledge of customer service software, databases and tools
Awareness of industry’s latest technology trends and applications
Ability to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyze statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilize assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities

مہارتیں

Executive Presentation Skills المبيعات عبر الهاتف Conservation Awareness

نوکری کی تفصیلات

صنعت:

ٹیلی کمیونیکشن/آئی ایس پی

شعبہِ افعال:

خرید و فروخت اور ترقیِ کاروبار

کل عہدے:

35+ آسامیاں

نوکری کی شفٹ:

پہلا پہر

نوکری کی قسم:

مستقل

محکمہ:

Telemarketing

نوکری کا مقام:

راولپنڈی, پاکستان

جنس:

کوئی ترجیح نہیں

عمر:

20 - 35 سال

کم از کم تعلیم:

انٹرمیڈیٹ / اے لیول

کیریئر کی سطح:

تجربہ کار پیشہ ور

تجربہ:

غیر تجربہ کار - 2 سال

اس سے پہلے درخواست دیجیۓ:

جون ۱۲, ۲۰۱۷

تاریخِ اِشاعت:

مئی ۱۲, ۲۰۱۷

Xperient

ٹیلی کمیونیکشن/آئی ایس پی · 1-10 ملازمین - راولپنڈی

پیروی کریں

Xperient is a MNC (multi national company) head office is located in Australia. We deal in different kind of projects e.g. Travelling, E-education, customer care services.