Senior Citrix Engineer

We are looking for a Senior Citrix Engineer with Extensive experience in designing, implementing, managing, and optimizing Citrix and related infrastructure is critical to the success of this role. This role requires excellent communication and troubleshooting skills as it will be required to collaborate with IT teams, application analysts, Vendors, and business staff to help resolve problems and issues that may arise.

Roles & Responsibilities

• Will act as primary for design, deployment, maintenance, and support efforts of the Citrix environment.

• Will help design and implement best practices and policies intended to ensure quality control.

• Ensure appropriate monitoring tools are in place and properly utilized to ensure the integrity and stability of the Enterprise Citrix environment.

• Provide an escalation path for Citrix engineers & Analysts to help resolve technical and personnel issues

• Assist in coordinating activities of the Citrix Engineers & Analysts to ensure that goals and objectives of the IS department are met and within the prescribed time frame and budget.

• Work with other I.S. support teams as appropriate for support & troubleshooting of issues pertaining to the Citrix enterprise environment.

• Continually work to standardize and document existing procedure

• Monitoring support tickets for timely resolution and closure, ensuring acceptance and escalation of all support calls in accordance with I.S. procedures

• Assess and interpret customer needs and requirements.

• Provide escalation path for users with issues and research outstanding issues

• Participate In the development and implementation of policies and procedures to improve process and workflow for the technicians

• Proactively work to improve customer experience and departmental performance

• Promote network and system standards and ensure adherence to existing and new standards and best practices.

• Gather and prepare documentation, procedural and otherwise in regard to Citrix responsibilities

• Participation in the development, planning, and execution of large Citrix and other IS projects

• Submit timely status reports to senior leadership and other project stakeholders as required.

• Develop an understanding and awareness of the enterprise, including its objectives, design, strategies, departmental initiatives, staffing, and the roles of key players in the organization.

• Perform other duties as assigned.

REQUIRED KNOWLEDGE & SKILLS

• Expert knowledge designing, implementing and supporting Windows/Citrix Profile Management, Windows Server 2008 R2/2012/2016 R2, PowerShell, Active Directory, Application Virtualization, Application remedies, and Group Policy

• Strong analytical and problem-solving skills

• Excellent project management skills

• Ability to multitask and prioritize work requirements

• Ability to work independently and take initiative over diverse project areas

• Excellent interpersonal and communication skills, including the ability to establish and maintain effective working relationships with others.

• Excellent listener to customer requests, exceptional understanding of customers' business needs,s and generally able to do what the customer “needs” rather than just what the customer “asks”.

• Ability to work under pressure

• Ability to prioritize and escalate problems

• Capability to maintain a sense of urgency about his/her work

• Analyzes problems effectively and efficiently (95% accuracy) to plan and develop solutions to individual projects of major complexity.

• Excellent organizational skills.

• Ability to be flexible, versatile, and adaptable in day-to-day activities conducted in a multi-site environment

• Capable of relying on experience and judgment to plan and accomplish goals.

• Ability to express ideas concisely and clearly, orally and in writing.

• Expert knowledge and expertise in designing, planning, deployment, and administration of Citrix XenApp/XenDesktop 6.5/7.x Server Farms. Experience in supporting Web Interface and StoreFront 3. x. NetScaler, Provisioning Services, Citrix Profile Management & Server Virtualization (VMware).

• Expert knowledge & experience with Active Directory, Group Policy, DNS, and DHCP is required