یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

IT / Technical Support Officer

Zasimo

لاہور ، پاکستان

درخواست بھیجیں

اکتوبر ۰۱, ۲۰۲۰ شائع ہوئی 7 نے دیکھا

PKR. 80,000 - 100,000/Month

To provide 1st & 2nd line (helpdesk) technical support to all users, assisting them with hardware and software problems via phone, email or onsite.

Main Responsibilities:

· To provide technical support; answering support queries via phone, email or using remote tools.

· To maintain a high degree of customer service for all support queries and adhere to all service management principles

· To take ownership of user problems and be proactive when dealing with user issues

· To log and categorise all calls on the helpdesk system and maintain full documentation

· Assign and distribute helpdesk tickets to relevant IT members of staff when appropriate.

· Update and maintain hardware asset register, ensuring accuracy of records

· Process joiners, movers & leavers in accordance with IT procedure

· Involvement in software and patch deployment projects with regards to testing, troubleshooting end-user issues and manual installation when required

· Maintain and update Active Directory users, computers and group accounts in accordance with IT procedure

· Setup and administrate PRTG monitoring tools to help with pro-active support of users and devices

· Monitor and troubleshoot when required the backup and restore of company data

· To arrange for external technical support where problems cannot be resolved in house.

Skills / Attributes Required

Relevant 1st & 2nd line / Helpdesk support experience ideally in a remote support environment
Strong knowledge of Microsoft based operating systems with an emphasis on Windows desktop technologies (XP / Windows 7/ Windows 10)
Strong WSUS troubleshooting skills desirable
Anti-virus software management desirable
Experience using and troubleshooting Microsoft Office (MS Word, Excel and PowerPoint)
Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, and delegation)
Good understanding of PC hardware set-up and configuration
Excellent telephone manner
Good English language skills (both written and verbal)
MCP certification would be beneficial, but is not essential
Ability to work as part of a small team