یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Customer Success Manager

ZERO Makeup

درخواست بھیجیں

Responsibilities

Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs.
Serve as a product, company and industry ambassador, keen on educating prospects and customers on the capabilities of [insert product/service].
Conduct weekly, quarterly and annual customer success reports to ensure customers optimize our product/service, issues are resolved proactively and customer goals are met.
Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout customer life cycle.
Identify and prioritize product/service updates that reflect customer requests, industry, market and competitor trends and report to key stakeholders.
Provide insight and relay the voice of customer with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering.

Requirements

Bachelor’s Degree or equivalent experience in Customer Success, Customer Support, Sales, Business Development or Account Management or related field.
4 years in Customer Success, Consulting, Business Development, Sales or related field.
Proven experience building strong customer relationships and efficiently communicating internal and external voices.
Previous experience growing, scaling, training and supervising a CSM team.
Excellent written, verbal, presentation and phone communication skills, with the ability to adapt conversations for technical and non-technical audiences.
Knowledge of [insert relevant technologies].
Ability to travel as needed
Candidates must be FLUENT IN ENGLISH