Effectively resolving customer complaints, monitoring and troubleshooting network traffic (inbound/outbound), testing and managing routes, provisioning, and inbound/outbound escalation.
1. Will work in a 7x24 NOC environment performing a wide variety of tasks to include:
2. Manage and maintain the firm's Monitoring Systems.
3. Data base management (SQL Server 2008)
4. Fault handling and escalation (identifying and responding to faults on the networks, liaising with 3rdparty suppliers, handling escalation through to resolution.)
5. Technical Support for daily operations (Routing & Switching issues, as well as complicated issues).
6. Hardware management (open a case with network equipment vendors to resolve the hardware/software issues).
Participate in a 24x7 on call rotation.
Zeta Technologies is a young yet energetic company backed by pool of seasoned professionals having over a decade of experience in providing IT and Telecom services which is reliable, professional and sensitive to its customers’ needs. Zeta Technologies has achieved excellence in providing business c ...مزید پڑھیں