Job Description

About Zones

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Business Systems Analyst – Sales Systems

The Business System Analyst-Sales Systems will be a key member of the team at Zones. We are looking for individuals who want to grow professionally and make an impact on the business transformation of a $2 billion USD company. 

The Business Systems Analyst-Sales Systems is responsible for supporting all the systems and process needs of specific user groups within Zones. The position focuses on developing a complete understanding of the end-users’ business needs and designing system solutions to effectively support those processes. The BSA serves as the primary liaison between the business users and the IT teams.

Who You Are:

You possess intellectual curiosity, out of box thinking, strong problem-solving skills, excellent communication skills, and the ability to work/influence across multiple stakeholder groups. 

You Possess: 

• Strong working knowledge of sales team’s systems and processes
• Required 5+ years of experience in business systems analysis, systems functional analysis, and creation of business requirements documentation
• Strong analytical and problem-solving skills
• Excellent oral and written communication skills
• Ability to manage multiple projects, users, systems, and deadlines
• Team player
• Proactive problem solver
• Experience with Microsoft Dynamics CRM/CE platforms

You Will Be Responsible For:

• Creating and maintaining constructive, positive partnerships between Information Technology and Sales
• Developing and documenting business requirements and functional specifications by aligning with business partners to understand requirements and work processes within Sales.
• Identifying and defining test cases and test scenarios related to Sales systems and processes
• Assisting with training on new projects or applications
• Fully understanding the business processes of users within Sales, including shadowing business users to understand the how, what, and why of their processes
• Conducting recurring reviews with key business leaders to ensure alignment between Information Technology and Sales on key deliverables
• Providing product ownership for application development/enhancements/fixes requested by an assigned business area, including documenting application functionalities, and providing consultative overview and guidance
• Managing and resolving support issues and escalations as assigned by partnering with the first level Application Support team and monitoring the App Support queue
• Working with business groups as production issues are escalated

EDUCATION/CERTIFICATION:

Bachelor’s degree in computer science or other relevant degree

It is a remote position, and timings are 2:00 PM - 11:00 PM Pakistan time

Zones offers a comprehensive Benefits packageOur employees enjoy a variety of comprehensive benefits, including health Insurance coverage for parents, spouses & children, life insurance, Gratuity, and EOBI. We maintain our unequivocal commitment to and support of equal employment opportunity for all individuals, free from discrimination based on race, color, ethnicity, religion, national origin, citizenship, marital status, gender, sexual orientation, age, disability, genetic information, or any other basis protected by under the law. At Zones, work is more than a job – it\'s an exciting career immersed in an inventive, collaborative culture.At Zones, work is more than a job –with an exciting career with a global team who are client-centric, has a passion for tech, and embrace change and lifelong learning in a collaborative culture. If you\'re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

Required Skills