Job Description

Position Summary;

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Focus on large dollar invoices to ensure they are paid on time
• Manage customer calls between large dollar balances versus accounts with significantly aged receivables
• Develop positive working relationships with customer contacts and Sales, Executives Use escalation points as needed
•  Use credit hold to minimize risk to Zones and to help facilitate payments Determine when to forward accounts to collection agencies (bad debt write-offs) Use proper communication to Sales Executive and to the customer to ensure there are no misunderstandings
• Entice all customers to move to some sort of electronic billing (EDI, E-invoicing, etc.) to reduce costs and prevent “lost” invoices 

List critical processes this individual will undertake to achieve targeted results (Internal use only)

• Focus on large dollar invoices to insure they are paid on time
• Review report at the beginning of each month that shows all invoices due by the end of them month that are over $10,000
• Contact customers in advance of due date on these invoices to insure they have received goods and confirm receipt of invoice for processing
• Report to Management any large dollar invoice that is being disputed or won’t be paid by month end as applicable
• Manage customer calls between large dollar balances versus accounts with significantly aged receivables
• Run an updated aging each day Sort by most past due, most owed, oldest past due, etc. as needed
• Use D&B information to help to understand and deal with customers that may be paying all vendors late (risky) versus customers that may be strong companies with a few past dues (more dispute resolution needed)
• Use all available tools to contact customers frequently including phone, fax, email, text, regular mail, past due statements, past due invoices, etc.
• Develop positive working relationships with customer contacts and Sales Executives Use escalation points as needed
• Keep Sales Account Managers up to date with any problem issues Be proactive with them and the customer so there are no surprises Use various tools such as conference calls to resolve problem issues and document findings in writing to all parties involved
• Look for resolutions to chronic problems by engaging Sales and the customers as needed Try to be proactive instead of reactive by anticipating problem issues as they are noticed
• Try to avoid credit hold during the collection process Escalate within Zones and with the customer as appropriate to get the desired resolutions
• Use credit hold to minimize risk to Zones and to help facilitate payments Determine when to forward accounts to collection agencies (bad debt write offs) Use proper communication to Sales Executive and to customer to insure there are no misunderstandings
• Work with Sales and Management to determine when an account should be placed on credit hold Review various factors such as history with Zones, Credit report information, responsiveness, risk, etc. when making determination
• Help to recommend to Management when an account should be sent to a collection agency Use this as a last resort to obtain payment Factor in all variables such as history with Zones, time in business, credit reports, responsiveness, last payment, etc.
• Entice all customers to move to some sort of electronic billing (EDI, E-invoicing, etc.) to reduce costs and prevent “lost” invoices
• Automate all invoicing whenever possible using all tools and Departments that are available
• Look for pitfalls on each account such as electronic invoices not getting to the proper places, paper invoices being consistently misplaced, etc.
• Suggest and implement other more efficient ways of billing a particular customer when possible

Required Experience:

•  Large volume corporate collections experience desired

ABOUT US:

• For over 30 years, Zones has worked with industry-leading partners to offer comprehensive IT solutions to clients around the world.
• Our Workplace Modernization, Network Optimization, Data Center Transformation and Security Fortification solutions lead clients through their digital transformations, and our services offer support every step of the way.

Zones offer a comprehensive benefits package

• While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team.
• Our employees enjoy a variety of comprehensive benefits, including health Insurance coverage for parents, spouses & children, life insurance, Provident Fund and EOBI. paid annual, casual, and medical leaves; Provident Fund; EOBI; increments, on the house free quality food, gym and much more.
• We maintain our unequivocal commitment to and support of equal employment opportunity for all individuals, free from discrimination based on race, color, ethnicity, religion, national origin, citizenship, marital status, gender, sexual orientation, age, disability, genetic information, or any other basis protected by under the law.
• At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture.
• If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
• That’s what makes us the First Choice for IT.™

Job Timings: 8:00PM - 5AM (Pakistan Time)

Required Skills