Job Description

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• 1-2 years of experience in Order Management, International Procurement, Logistics or Sales Support
•  Working knowledge of Excel i.e., Pivot tables, etc.
• Working knowledge of purchasing, inventory management, or order fulfillment
• College degree required.
• Attention to detail.
• Ability to work independently.
• Demonstrated resource management skills.
• Excellent verbal and written communication skills

List critical processes this individual will undertake to achieve targeted results.

1.      Perform tasks in ERP (Microsoft Dynamics AX)

• Changing warehouse – must work with various teams to track inventory
• Rolling back orders for Sales team to cancel or modify orders
• Removing Hold to Complete and releasing available inventory to ship
• Change reserved inventory between sales orders
• Research and communicate why orders are not shipping; provide instructions on how to fix order and complete shipments.
• Develop diverse knowledge of AX processes to utilize in troubleshooting situations.
• Compare 3PL inventory on hand against inventory in our ERP and escalate variances to Supply Chain.
• Compare sales orders activated against shipping reports received and escalate variances to OM.
• Inventory Receipts into ERP
• Printing collates/orders/picklists.
• Processing shipments out of ERP
• Processing RA’s and RPO’s
• Creation of PO’s
• Weekly and monthly inventory reconciliations
• Receiving_Auto checking, shipping (administrative)
• Receiving_Automated portion of auto-check
• Determine/investigate open shipments!
• Additional duties and responsibilities will be assigned based on the business needs and conditions

2.     Manage Request (ERP) and email queue

• Proactively monitor and work email queue 
• Route requests to appropriate parties when necessary

MINIMUM QUALIFICATIONS

EDUCATION/CERTIFICATION:  Bachelors/master’s in management sciences or Supply Chain Management

REQUIRED EXPERIENCE:

Additional Requirements:

• Ability to work in a team environment and at the highest level of independent contribution.
• Proficiency in Microsoft Word & Excel
• Fluent in English
• Excellent customer focus
• Experience in handling a high volume of inbound inquires.
• Excellent verbal and written communication skills and math skills are required.

Required Skills