Job Description

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Continuously enable.
• Ensure our cloud and software resources are equipped with the right messaging and enablement.
• This includes onboarding, operational and strategic training, webinars and workshops
• Create, manage and govern a communication plan with cross-functional department stakeholders
• Work closely with both Cloud Operations and PPM programs to assist in development of strategy
• Act as liaison across teams to create business enablement materials for stakeholders in Operations and PPM
• Landing enablement and readiness across the various roles across the Cloud and Software teams
• Work cross functionally across teams to understand training and enablement needs for readiness and release of strategic initiatives within PPM and Cloud and Software programs
• Providing lift and leadership to key business activities such as Digital Transformation and GTM strategy
• Drive execution & resource management: determine content adoption metrics and define enablement best practices
• Manage the SOP repository (non sales) and ensure that all information is governed and easily and readily accessible
• Assist with integration of digital transformation initiatives through creating and documenting processes and training material for roles outside of sales

EDUCATION/CERTIFICATION:   

• 2-yr Communications or Marketing degree preferred OR in-lieu of degree equivalent education, training and work-related experience 

REQUIRED EXPERIENCE:

• Strong verbal, written and communication skills
• Experience documenting SOP’s and processes
• Experience leading trainings, workshops or webinars
• Ability to create content by blending existing and new ideas
• Experience with strategic marketing in a sales organization
• Excellent organization skills and process expertise
• Adaptability to an ever-changing work landscape
• Ability to meet aggressive deadlines
• Analytical with excellent problem-solving skills
• Ability to work with little or no supervision
• Comfortable working cross-functionally and communicating with leadership
• Creative and strategic thinker with the ability to break down complex problems in a simplified way

PREFFERED EXPERIENCE:

• Cloud and Software product familiarity
• Instructional Design Experience
• Experience with digital event marketing
• Experience creating video content
• Experience with ServiceNow
• Experience with Adobe Captivate

Required Skills