Job Description

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Project Management
• Lead and manages large or complex projects and guide additional project team members
• Directs project activities, schedules, risks and meetings, understands dependencies, and manages timelines
• Manage cohesive plans across multiple projects or work streams, ensuring coordinated approach when utilizing cross-functional resources for input, data gathering, analysis, etc.
• Coordinate engagement of partner resources and subject matter experts across multiple projects & organizational functions
•  Proactive identification, documentation and resolution management of project risks and issues
• Ability to define, track and report on specific measurable outcomes for programs, projects or a portfolio of projects
• Makes tough decisions and trade-offs between strategic and tactical issues
• Drive all project requirements through demand planning tools (Kinaxis) including order processing and schedule management with Client and Internal changes.
• Accountable for project inventory and billing. Drive to manage projects by utilizing customer owned inventory model. Diagnostics & Analytics
• Ability to work independently with ambiguous direction, requirements or specifications and to create strategy, plans and direction from ambiguity
• Conducts root cause analysis, investigates hypothesis to determine causality or correlation and determines strategic approach to resolution
• Can create discrete measurable objectives and outcomes from limited input
• Organizes and communicates decisions, plans, goals, strategies and complex information clearly and simply to drive actions
• Identify workflows/procedures that require enhancement/streamlining and identify ways to make them more effective
• Build models to estimate project costs, assess resource needs, and forecast expenses over time Communication
• Formulate recommendations and summarize findings via well-organized presentations to senior management; effectively summarize key information (e.g. cost savings, efficiency improvements, accountability metrics, etc.)
• Can strategize with executive management on direction and approach to problem solving Implementation
• Manage issues and decisions to timely resolution. Communicate with senior management teams to escalate/resolve project conflicts & needs Formulate plans to communicate, train stakeholders, and implement approved changes for the best return on investment
• Mentors and educates other PMO team members on best practices, methodology and project management techniques
• Can maintain objectivity (neutrality) in face of conflicting viewpoints and use data and evidence
• Achieve results with significant autonomy and through teamwork
• Responsible for project turnover and start-up to project delivery stakeholders. Coordinate engagement of partner resources and subject matter experts across multiple projects & organizational functions
•  Accountable for deliverables according to project scope as documented in Statements of Work.
•  Responsible for project close out and reporting on project health and risks. Formulate and summarize findings ia well-organized presentations to senior management; effectively summarize key information (e.g. cost savings, risk, efficiency improvements, accountability metrics, etc.)
• Stakeholder Management
• Develop deep knowledge and understanding of customer and stakeholder business and needs
• Build strong relationships with customer operations stakeholders. Be the main point of contact for customer operational requirements.
• Effectively identify, define, document and manage stakeholder expectations and communications to ensure customer measurable customer satisfaction

Process

• Project Management
• Organize and conduct regular reviews to ensure sufficient progress vs. project objectives
• Set and drive agenda, roles and expectations per project to ensure all responsibilities are being met; escalate non-performance issues as appropriate
•  Identify, define or refine new and existing project management processes and methodology
• Diagnostics & Analytics
• Map existing workflows and processes to highlight needed improvements
•  Mine available data to quantify and illustrate impacts of current processes
• Create models to quantify expected benefits of process improvements
• Communication
• Develop and distribute recurring updates indicating status vs. objectives for each project
• Where appropriate, partner to develop change management communications strategy to keep stakeholders informed of coming changes as well as performance expectations
• Implementation
• Partner with stakeholders to develop means for operationalizing change recommendations
•  Install QA/QC metrics and checks to monitor success of changes vs. expectations

Matrices

• Formulate strategy, plans and measurable objectives for programs and projects
• Demonstrable improvement of Key Process Indicators (KPIs) vs. baseline measurements developed as part of each project effort
• Timely completion of project initiatives Identify and drive demonstrable improvement of Key Process Indicators (KPIs) vs. baseline measurements developed as part of each project effort
• Successful management of project scope, budget and scheduled to ensure timely completion of program and project initiatives
• Ensure that 100% of all tasks are resolved within appropriate time constraints through proper task management
• Provide weekly status report depictingService engagementsResource Utilization
• Project Status
• Risks
• Issue Mitigation
• Portfolio Status
• Timely completion of project initiatives
• Effective project communications with multiple stakeholders, teams and executive management

Required Skills