KEY INITIATIVES AND RESULTS EXPECTED:
This role is an integral part of the SAM team and will work closely to support the Licensing Advisor team by sourcing OEM publisher licensing data to be presented to the client. They are a responsible for core data management of licensing lifecycle events and compliance audits. This role requires the ability to consolidate existing data as well as sourcing new data through multiple systems, into one core data management system. They will participate in advancing data maturity via participation in process improvement projects. As data quality needs are identified among teams, the SAM Data Coordinator will act as point of contact to provide input on improvement initiatives.
STRATEGIES AND ESSENTIAL FUNCTIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
METRICS
List key metrics that will measure and define success for this role, based on the assigned Shared Services workstream.
These metrics can include some or all the below and can be changed without notice to meet company standards:
• 90% SLA responses
• 90% accuracy of install base audits
• Customer retention
• CSAT via accuracy of SAM analysis
MINIMUM QUALIFICATIONS
REQUIRED EXPERIENCE:
PREFERRED EXPERIENCE:
Information Technology
Client Services & Customer Support
Full Time/Permanent
Bachelors
Experienced Professional
2 Years
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